Customer Advisor
Customer Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Join Our Team Customer Advisor at Panaz
Deliver Exceptional Service in a Dynamic Design-Led Environment
Are you passionate about creating outstanding customer experiences Panaz a global leader in textile innovation based in Burnley is looking for a proactive and detail-driven individual to join our Customer Excellence Team. As a Customer Advisor youll be the first point of contact for our clients supporting them across email phone and digital platforms.
Why Panaz Culture Benefits & Growth
Were proud to offer a supportive inclusive workplace where people thrive. Heres what you can expect:
- Competitive salary 25000 per year
- Quarterly bonus Between 450 and 2000 based on team performance
- Flexible working hours 37.5 hours per week with adaptable start/finish times
- 33 days holiday Including bank holidays and paid Christmas closure
- Inclusive team culture Accessible facilities team events and volunteering opportunities
- Training & development Ongoing support for career progression
- Company sick pay After 1 year of service
- Please note: Due to the collaborative and product-specific nature of this role it is onsite at our Burnley HQ (BB11 5ST).
Your Role Supporting Our Customers
- Be the friendly professional voice for customers across multiple channels.
- Provide expert advice on our product range to help customers make informed decisions.
- Accurately process sample orders working closely with logistics to ensure timely delivery.
- Resolve customer queries and issues with empathy and efficiency.
- Collaborate with internal teams (warehousing supply chain) to track and manage orders.
- Share insights to support excellent service and product knowledge.
What Youll Bring Skills & Experience
- Previous experience in customer service ideally in a product or manufacturing setting.
- Strong communication skills clear professional and customer-focused.
- Comfortable with CRM systems order management tools and general IT applications.
- Organised adaptable and able to manage shifting priorities.
- A collaborative mindset ready to work cross-functionally and solve problems.
Who You Are Personal Qualities for Success
- Customer-first and solution-oriented.
- Curious about interiors and fabrics willing to learn our product range in detail.
- Quick to pick up new systems and keen to improve processes.
- Resilient positive and professional under pressure.
- A true team player with high standards and attention to detail.
- Able to represent the Panaz brand with pride and precision.
Ready to Apply
If youre excited to make a difference and grow your career in a people-focused design-led company wed love to hear from you. Apply now via our careers website. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team.
Stay Safe Fraud Prevention Notice
If you receive suspicious job offers or communications verify them via our official website and use the Connect button to reach us. Report any suspected fraud to local authorities. Panaz is not liable for losses due to recruitment scams but we actively work to prevent and report them.
Employment Type
Full Time
