Donor Communications Manager

VCP PROVIDES EXCELLENT BENEFITS!!

• Employees pay $0 out-of-pocket towards healthvision and dental premiums
• VCP offers a 401k plan at a 4% match
• Employees receive6 weeks of paid time off in addition to major holidays

Veterans Community Project (VCP) Overview

Founded in 2016 in Kansas City MO VCP is dedicated to supporting every man and woman who took the oath to defend our nation. The greatest barrier to ending Veteran homelessness is the revolving door of unstable housing and the frustrating maze Veterans must navigate to get basic support. We believe that to be an effective program the first step is to connect Veterans and the community. VCP created an innovative homeless housing program and outreach assistance that provides inclusive services to aid Veterans in re-claiming control over their lives.

The Team

We the team members and co-founders of VCP are connectors feelers and doers on a mission to help our kin our kind. We move with swift bold action driven by our mission. We believe in collaboration community compassion and above all serving Veterans with dignity and respect.

The Role

Are you a storyteller who excels at driving results and making an impact Do you thrive on building messages that cultivate strong relationships and inspire actionDo you enjoy digging into data to see how communications are performing and where they can improve If you have a background in nonprofit communications and understand how to engage donors through thoughtful strategic marketingthis role might be for you.

Veterans Community Project is seeking a Donor Communications Manager to lead the development and execution of donor-focused messaging across multiple channels including email SMS direct mail print materials stewardship campaigns and more. Youll play a key role in bringing our mission to life through engaging relationship-driven communications that deepen donor engagement in our mission.

Youll also analyze campaign performance generate reports and lead post-campaign reviews to identify whats working where we can improve and how we continue deepening our donor relationships over time.

The ideal candidate brings a deep commitment to VCPs mission a strong grasp of donor-centric messaging a data-informed market mindset and a deadline-driven approach to delivering timely communications. Youll be part of a collaborative mission-driven team dedicated to fixing Veteran homelessness and telling the powerful stories of the lives we impact together.

Essential Duties & Responsibilities:

• Campaign Execution: Build test deploy and manage integrated donor marketing communications (email/SMS) using Virtuous CRM.
• Marketing Automation: Implement marketing automation strategies and optimize CRM platform features to improve communications performance and increase audience engagement.
• Communications Best Practices: Research nonprofit marketing trends advise teams on donor communication best practices and identify underutilized Virtuous features to provide recommendations that improve campaign effectiveness efficiency and alignment with VCPs voice and goals.
• Template Development and Brand Consistency: Maintain (and evolve) modern on-brand email and SMS templates to ensure all donor-facing materials align with VCPs visual and messaging standards.
• Project Management and Scheduling: Own the communications schedule ensuring all messages are built versioned proofed documented and delivered accurately and on time through clear coordination with your team and all stakeholders.
• Performance and Reporting: Analyze campaign performance and deliver reports to support strategic decision-making.
• Donor Insights and Surveys: Design and implement a donor survey program to gather insights and inform engagement strategies insidecampaigns and journeys.
• Platform and Integration Oversight: Manage online fundraising platforms and oversee Zapier integrations to streamline marketing automation helping the team work smarter not harder.
• Copywriting and Messaging Support: Write audience-focused copy that aligns with project goals and reflects VCPs brand voice across a range of materials.
• Documentation and Training: Help develop SOPs templates and training resources to support consistent communication practices across VCP sites.

Competencies and Areas of Expertise:

• Passion for VCPs Mission: You bring a deep commitment to the mission of VCP and the Veterans we serve.
• Education & Experience: Bachelors degree or equivalent experience required. 2-4 years of experience in nonprofit development work is essential.
• Interpersonal Skills: Exceptional interpersonal skills with a strong focus on relationship-building self-awareness and effective communication.
• Donor CRM Expertise: Advanced knowledge of nonprofit donor CRM systems such as Raisers Edge NEON Salesforce or Virtuous required.
• Technical Proficiency: Advanced technical skills in Microsoft Office (Word Excel Outlook PowerPoint) social networking platforms web-based design platforms and other software. Ability to leverage technology for research and communication.
• Design Skills: Proficient in Canva with the ability to create on-brand visual assets for use in print and digital communications.
• Communication Skills: Strong verbal and written communication skills with the ability to develop and deliver compelling messages that align with VCPs mission. Must be able to handle sensitive and confidential issues with discretion.
• Goal-Oriented: Self-motivated with a strong drive to set attain and surpass goals with minimal supervision.
• Confidentiality: A strong commitment to maintaining the confidentiality of information records and materials.
• Customer Service: Provide excellent customer service to internal and external stakeholders demonstrating flexibility and adaptability in a fast-paced environment.
• Organizational Skills: Exceptional organizational skills with attention to detail. Ability to manage multiple projects simultaneously using resources effectively to achieve goals.
• Team Collaboration: Must be able to engage constructively with other members of the VCP team contributing to the overall success of the organization.

This job description should be interpreted as all inclusive. It is intended to identifythe essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than thosestatedin this description. Any essential function or requirement of this job will be evaluated as necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability will be made for the incumbent or applicant when possible.

Veterans Community Project is an equal opportunity employer andcomplies withall applicable federal state and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees applicants or any other covered persons because of race color religion creed national origin or ancestry ethnicity sex pregnancy sexual orientation gender identity age physical or mental disability citizenship past current or prospective service in the uniformed services genetic information or any other characteristic protected under applicable federal state or local law. All VCP employees other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment including but no limited to hiring training promotion discipline compensation benefits and termination of employment.