Technical Account Manager | GenO Programme
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Job Description
Oracle
At Oracle our mission is to help people see data in new ways discover insights and unlock endless in all industries and of all sizes rely on Oracle to help them succeed. Learn how your work can have a truly global impact and influence the lives of billions of people every day: you passionate about changing lives through technology anddriving innovation Are you eager to learn grow and succeed in shaping your future Well help you find your calling and kick-start an extraordinary career in a leading company as Oracle is.
Generation Oracle (GenO) is Oracles brand new career development initiative focused on identifying and advancing early-in-career and returnship talent. GenO delivers learning continuous development and clear accessible career paths whilst offering the opportunity to influence and help steer our business into the future
Become an Advanced Services Engineer and help our customers to make well informed decisions regarding the implementation management and use of Oracle technologies.
As part of the Oracle Customer Success Services team you will be a member of the international network of experts who will contribute to global technology driven initiatives and innovation programs for continuous service improvements.
Responsibilities
Join us as a GenO Technical Account Manager (TAM)
Career Level - IC1
Job Description
- The Customer Success Services (CSS) is a unit within Oracles Customer Service Organization that enables long term advanced support relationships with many of Oracles largest customers.
- Clickherefor more information about CSS
- Technical Account Manager (TAM) is managing the delivery of Oracle services to achieve:Customers most effective use of Oracles products and related services Customer Satisfaction Public Customer Reference(s) Delivery margin and revenue objectives and contracted deliverables within budget and on schedule and Customer Service/Product Growth Opportunities
- TAMs achieve this by becoming a trusted advisor to the customer Assisting customers to overcome challenges and meet business goals and Ensuring consistency and quality of the deliverables for the Customer experience.
- Work involves some problem solving and customer incident management with assistance and guidance in understanding and applying company policies and procedures.
- Our goal is for every customer to gain ever-more value from their Oracle Solutions by aiding them in delivering their IT strategy throughout the full IT lifecycle of implementation deployment operations and continuous optimization
What Youll Do
- Learn from experts and contribute to customer value through Oracles global network.
- Use Oracle tools and resources to stay updated on innovations.
- Collaborate with Oracle experts on customer projects.
- Understand client needs and align them with Oracle solutions.
- Learn to design solutions using Oracle technology and best practices.
- Support long-term customer relationships with CSS.
- Solve problems with guidance following Oracle policies.
- Manage time effectively working individually and in teams.
- Communicate technical concepts; Oracle product knowledge is a plus.
- Maintain a professional demeanor.
- Be available for scheduled out-of-hours operations when required
What youll bring
- Bachelors degree or up to 2 years of relevant experience
- Technical aptitude with an interest in cloud technologies (Artificial IntelligenceBlockchainMachine LearningDevOpsSecurity Terraform andOracle Cloud infrastructure) and programming (Python)
- Enthusiasm and dedication to tech hobbies is valued. (E.g. website development hobby programming developing an APP and self-driven exploration of technology and cloud computing (Oracle Amazon Azure Google)
- Fluency in English and at least one other European language (French German Spanish Italian etc) with strong communication skills.
- Openness to innovation and new challenges
- Adaptability and confidence in navigating change
- Proactive results-driven mindset
- Resilience and ability to work under pressure
- Strong organization negotiation and planning skills
- High energy with a positive and engaging approach
- Team-oriented with a passion for achieving both individual and group goals
- Critical thinker with problem-solving skills
- Passion for customer success
What well give you
- Investment in your professional development with access to Oracles network of experts
- A fun flexible work environment for a great work-life balance
- An inclusive multicultural community that values fresh perspectives
- A buddy program with a senior expert for guidance
- Clear career progression based on performance and development
- Exposure to diverse customers across multiple industries
- Competitive pay and excellent benefits to support your success
At Oracle we dont just respect differences we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with a diverse set of backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. When everyones voice is heard and valued were inspired to go beyond whats been done before.
Level - IC1
Required Experience:
Manager
Employment Type
Full-Time
