Administrative Case Manager
Administrative Case Manager
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Job Description
** The Administrative Case Manager directs and facilitates the delivery of appropriate support services for
participant households as indicated by relevant service modalities. Job duties include entering paperwork
into project-based systems coordinating with case managers who are conducting face-to-face case
management conducting needs-based and program eligibility assessments engaging in community outreach
providing case management services and program-wide service coordination. Case Manager is charged with
making demonstrable progress towards obtaining and applying knowledge and experience in field-relevant
best practices and standards. This program serves Veterans and their families. The Administrative Case
Manager can expect to primarily work with teammates but at times will work directly with the participants
we serve to facilitate services and coordinate care.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensures that the Veterans voice is incorporated into all aspects of programming.
Work with identified peer case managers who provide case management services to Program Clients to
enter in required documentation into project-based system.
Responsible for identifying and serving the unique needs of participant households participating in
Volunteers of America programs and utilizing screening and assessment tools and ensuring the
completion of needs-based screenings.
Responsible for understanding and implementing their assigned program according to program funder
and Volunteers of America standards and expectations.
Supports team members by serving as a resource for analyzing and solving problems and staying abreast
of current issues and theories within the field.
Attends orientations trainings education programs staff meetings community meetings conferences
and workshops as requested and applicable to meet the needs of the position
May provide training and mentorship to team members and community stakeholders regarding best
practices in relevant service models and practices.
Clearly documents all client interactions along with required eligibility and demographic information.
Performs duties in a professional manner by maintaining the confidentiality of all information and by
participating effectively within and across teams.
Participates in professional development activities to promote the development of knowledge and
experience in field-relevant best practices and standards and makes demonstrable progress towards
working in accordance with these practices and standards.
Performs all other duties as assigned.
SUPERVISORY RESPONSIBILITIES N/A
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Travel throughout the programs service area is required on a regular basis.
Must be able to work in diverse and at times uncomfortable environments such as homeless shelters service facilities streets offices and all other locations as necessary to fulfill program objectives.
Be able to work in front of a computer for large part of an 8-hour work day
POSITION TYPE AND EXPECTED HOURS OF WORK
Full-Time or Part-Time as indicated in posting.
Work hours may vary but are typically scheduled around a 40-hour workweek designed to fulfill program objectives with occasional overtime requirements.
LOCATION Throughout program service area. VSS Field Offices located in: Denver Greeley Fort Collins Grand Junction Durango Pueblo and Colorado Springs.
Pay Range: $23.00-25.00/hr
COMPETENCIES
Models core culture attributes of VOACO that include AIRS (Accountability Integrity Respect and
Service).
Models and VOACOs three strategical critical virtues of HHS (Hungry Humble People Smart).
MINIMUM QUALIFICATIONS OF POSITION
Bachelors degree in human services social work or a closely related field or related experience.
Must possess a Colorado drivers license and state-mandated automobile insurance.
Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
PREFERRED QUALIFICATIONS OF POSITION
SOAR (SSI/SSDI Outreach Access and Recovery) Certification
KNOWLEDGE AND SKILLS
Knowledge and skill in the application of Harm Reduction Critical Time Intervention Motivational Interviewing Trauma Informed Care and Housing First Principles.
Ability to respectfully and professionally serve individuals hailing from diverse backgrounds cultures ideologies and religions.
Ability to work and thrive within a diverse multicultural team environment.
Ability to take initiative and work independently.
Ability to communicate effectively verbally and in writing.
Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which are commonly present while working with persons in need of services.
Ability to navigate through multiple software programs such as Adobe Microsoft 360 and other pertinent computer software used for the program.
Required Experience:
Manager
Employment Type
Full Time
