Boutique Technical Advisor
Boutique Technical Advisor
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Job Description
An exciting opportunity to join the opening team of our upcoming AP House in Miami FL. As an integral part of the AP House Miami team the Boutique Technical Advisor plays a crucial role in creating memorable experiences for all guests.
The Boutique Technical Advisor contributes to the success of the boutique by providing best customer experience by monitoring the service of AP watches by supporting sales by promoting our brand and products and by executing assigned work within given time frames and in ways that meet objectives.
RESPONSIBILITIES:
- Provide inspection service in order to identify problems with watches.
- Ensure the follow up of the intervention on AP watches by analyzing daily report synchronized between the boutiques and the CS centers.
- Complete simple interventions such as bracelet changes or adjustments check of waterproofness and accuracy battery change and time setting.
- Master and uses the different technical and IT applications related to all Aftersales operations (e.g. M3 Ultraquick CRM). Manage the stock inventory related to repairs inclusive of procurement
- Provide reliable accurate and first class customer service.
- Successfully build the appropriate rapport with prospects and clients in contact with the boutique.
- Complete some sales transactions and advise customers on product information. Contribute to maintain stores appearance.
- Participate actively in Customer Relationship Management data collection. Ensure the welcoming of the aftersales customers and all related tasks.
- Might participate to internal and external events of the boutique.
Qualifications :
- Technical skills and related experience required.
- Demonstrate expertise on new luxury watches as well as old vintage watches; and a good general knowledge of watchmaking industry.
- Excellent communication skills both written and verbal.
Additional Information :
Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
