Small Business Account Manager, Program Business
Small Business Account Manager, Program Business
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$ 73600 - 117500
1 Vacancy
Job Description
Company:
Marsh McLennan AgencyDescription:
Account Manager Program Business
Our not-so-secret sauce.
Award-winning inclusive Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 11000 of the industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at Horton a Marsh McLennan Agency (MMA).
MMA provides business insurance employee health & benefits retirement and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm Marsh McLennan (NYSE: MMC).
What You Do
Execution of Client Service
Works with Producer and/or Account Executives service team and other internal departments to plan execute and track customized service strategy for each client designed to create measurable value and efficiencies in their businesses
Manages creation of proposals providing summary of programs and options service plan and other specific deliverables designed to support clients in making decisions about insurance programs
Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone email and in-person meetings
Analyzes risk coverage program structure and recommends options; executes coverage and program changes
Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff
Leverages insurance knowledge and communication skills to explain coverage terms program options and other items to clients as needed
Works with internal departments to ensure cohesiveness and timeliness of service execution and creates report of service plan execution through commitment report
Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience
Manages time effectively to prioritize workload client service requests and service parameters on business processes
Market Strategy and Negotiation
Works with service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practices
Creates submission for underwriters by engaging with clients and prospective clients on their exposures coverages and program needs assembling into submission package following best practices
Communicates with underwriters on submissions and negotiates premium coverage and other terms on behalf of clients
Evaluates coverage terms and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requested
Remains current on forms coverage insurance carriers industry trends and legislation
Maintains positive working relationships with insurance carriers attends meetings and events as appropriate and proactively learns about their products and underwriting approaches
Data Process and Integrity
Consistently follows client service workflows and appropriately engages internal resources such as process support team procedure manuals and reporting tools to ensure efficiency and accuracy of execution
Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information activities attachments and correspondence
Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines quality metrics and goals
Peer Relationships
Participates in ongoing scheduled meetings with service team to discuss accounts renewals service needs service platform etc.
Trains guides and mentors Client Service Representatives and other peers
Communicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload
Develops successful and effective working relationships with Producers Account Executives Client Service Representatives service team members managers carriers and members of other department
Your Education and Experience
Required
Upon hire Producers License for Fire/Casualty or Life/Health as appropriate for role
Available to travel to both local and long-distance client meetings
Has means of transportation for local travel as needed
2 years Account Manager experience within an insurance brokerage or comparable experience
Preferred
CPCU ARM CEBS or other professional insurance designation related to discipline
Experience working with agency management systems
Proficient skill level in Microsoft Office Suite
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources encourages professional and personal development and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA check us out online: or flip through our recruiting brochure: us on social media to meet our colleagues and see what makes us tick:
are excited to offer a competitive total rewards package which includes health and welfare benefits tuition assistance 401K savings and a comprehensive well-being platform. The base salary range for this role is $73600 to $117500. The base pay offered will be determined on factors such as experience skills training location certifications education and any applicable minimum wage requirements. Decisions will be determined on a case-by-case addition to the base salary this position may be eligible for performance-based incentives. Applications will be accepted until: January 1 2026.
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds heritages and perspectives of our colleagues and clients. We are always seeking those with ethics talent and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.
Required Experience:
Manager
Employment Type
Full-Time
