Windows L1/L2 Support Engineer 4 -6 Years
Windows L1/L2 Support Engineer 4 -6 Years
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Job Description
Position Description:
4 6 years of experience in Windows Support and administration Windows 10/11 Windows Server (2016/2019/2022) and Active Directory PowerShell JIRA Service Now
Must-Have:
Provide L1/L2 support for Windows servers Troubleshooting hardware software and network connectivity issues for end-users
Having hands-on Windows OS upgrades
Collaborate with cross-functional teams to resolve technical issues and provide tier-2 support for Windows-related incidents.
Strong knowledge in networking concepts (IP addressing DHCP DNS VPNs firewalls
Excellent customer service and communication skills
Automate routine system administration tasks using PowerShell scripting to streamline processes and improve operational efficiency.
Desired knowledge (dotnet).
Provide technical support for Windows-based servers addressing issues related to system performance security and stability.
Utilize JIRA and ServiceNow for incident tracking service request management and maintaining effective communication within the IT support team.
Monitor system health and performance proactively identifying potential issues and mitigating them before they impact end users.
Document procedures configurations and troubleshooting steps for both technical and non-technical audiences.
Nice-Have:
Familiarity with Microsoft Endpoint Manager (Intune) for managing Windows devices.
Knowledge of ITIL practices and principles for service management.
Experience with SQL Server and managing database access permissions.
Certification in Microsoft Certified: Windows Server or related certifications.
Familiarity with cloud services like AWS or Azure.
Skills:
- Active Directory
- English
- ServiceNow
- .NET
- Analytical Thinking
- Change Management
- Jira
- Patch Management
- Server Management
- Shell Script
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Employment Type
Full-Time
