Client Services Officer
Client Services Officer
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Job Alert
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$ 33 - 33
1 Vacancy
Job Description
- One Full Time and one Part Time (48 hours per fortnight - 0.63 FTE) positions available to August 2026 Clerical Worker HS1 Classification $33.63 per hour 12 % super salary packaging benefits
- Hoppers Crossing location
- Be a changemaker and contribute meaningfully to the lives of our clients and communities through excellent customer service and administrative support
The Opportunity
Join the Client Services team as a Client Services Officer where you will be the face of the organisation as the first point of contact for client enquiries via phone and face to face assisting with accessing of services including performing triage screening of clients as identified making appointments data entry and management of client health data and records. Within this diverse role you will be showcasing your exceptional customer service and administrative skills. You will apply your Dental Allied Health and technical knowledge in using various client management systems. While the position is based at our St Albans campus you may be required to work at any other of our campuses.
These are Full Time and Part Time fixed term positions to August 2026 and are classified under theVictorian Stand-Alone Community Health Services (Health and Allied Services Managers And Administrative Officers) Multiple Enterprise Agreement 2022-2026.
You will make a difference by
- Providing responsive and welcoming services which includes serving clients answering incoming phone calls and communication with key stakeholders in a positive efficient and timely manner.
- Ensuring positive and effective working relationships are generated and maintained via open communication and the sharing of knowledge that will result in enhanced client experience.
- Maintaining client confidentiality and discretion regarding client information appointments and client interactions.
- Ensuring Team Leader and Manager are aware of any issues which may impact on service delivery and or any issues which may impact on the team.
To succeed you will need
- Previous experience in customer service preferably within the medical community dental and/or health environment.
- Demonstrated ability to work under pressure in a high-pressure environment.
- Demonstrated ability to work cohesively within a team environment and ability to work autonomously.
- Demonstrated high level interpersonal and communication skills both written and verbal.
- Demonstrated high level complaint resolution skills and experience in dealing with challenging behaviours.
We will offer you
- Flexibility We work in a flexible creative and adaptable way to best support our staff and clients. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program.
- Learning and development Our people are supported to act on opportunities that expand their expertise knowledge and confidence. Opportunity to explore and participate in our Innovation and Professional Development Framework.
- Supportive Environment Connection is our strength. We respect and support each other and work collaboratively to create a force of good. Be inspired and well supported by our passionate leaders and creative staff.
- Celebrate achievements Feel valued and recognised as an important part of One Team IPC Health. Your contributions matter. Be part of an award winning supportive organisation that values and celebrates growth through our Recognition Program and Wellbeing and Celebrations Committee.
- Attractive Benefits Generous salary packaging benefits including novated leasing and meals and entertainment up to 14 weeks paid parental leave access to accrued days off free onsite car parking free and confidential employee assistance program.
What next
If you are passionate creative and want to make a difference we want to hear from you. All you need to do is visit ourcareers page read the roles Success Profile submit your cover letter and resume and respond to a few short questions.
To find out more about the role please contact Emma Anstis - Team Leader onor Pat Tancredi Manager Client Experience Manager on.
Applications close on Friday 15 August 2025
Our Story
We are One Team IPC Health. We are passionate we go above and beyond demonstrating understanding and respect for our communities and each other. We make a difference we act with purpose measure our results and celebrate our achievements. We are creative we learn experiment and innovate.
At IPC Health we are visionaries for community health and wellbeing. We are changemakers. Innovation in action is at the heart of everything we do because we know that innovation can create amazing change and have an incredible and far reaching impact for individuals our communities and for our industry. We prioritise those who face obstacles to getting health services tailored to their needs and work with and for them in a deeply connected way. This enables us to acutely understand their needs and challenges. We live and breathe our passion to create new and better ways to deliver holistic health services for our vastly different and diverse clients and communities so that they can thrive and experience greater health and wellbeing both individually and together.
We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds including but not limited to those from the Aboriginal and Torres Strait Islander Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.
If you require a reasonable workplace adjustment to support you during the interview processplease emailwith your request. Reasonable workplace adjustmentsare changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities.A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
