VMware Horizon VDI Support Engineer #2843
VMware Horizon VDI Support Engineer #2843
Posted on :
01-08-2025
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1 Vacancy
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Job Description
VMware Horizon VDI Support Engineer
Contract Length: 12-18 months
Location: Dallas TX (Hybrid 3 days onsite)
We are looking for a VDI Support Engineer to serve as a key technical resource for supporting and maintaining our clients VMware Horizon virtual desktop infrastructure. This hands-on role involves providing comprehensive support across all levels (L1L3) managing desktop pools maintaining golden images and working closely with cross-functional teams to ensure the performance security and usability of the VDI environment.
This is an exciting opportunity to work in a dynamic enterprise setting contribute to digital workplace optimization and grow your expertise in desktop virtualization.
Qualifications:
Daily Responsibilities:
Genius Road LLC is proud to be a Certified Womens Business Enterprise an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications merit and business need.
Contract Length: 12-18 months
Location: Dallas TX (Hybrid 3 days onsite)
We are looking for a VDI Support Engineer to serve as a key technical resource for supporting and maintaining our clients VMware Horizon virtual desktop infrastructure. This hands-on role involves providing comprehensive support across all levels (L1L3) managing desktop pools maintaining golden images and working closely with cross-functional teams to ensure the performance security and usability of the VDI environment.
This is an exciting opportunity to work in a dynamic enterprise setting contribute to digital workplace optimization and grow your expertise in desktop virtualization.
Qualifications:
- Bachelors degree in Computer Science Information Technology or related field
- Preferred: VMware Certified Professional Desktop and Mobility (VCP-DTM)
- Certifications such as VCP-DTM ITIL Foundation or CompTIA A are highly desirable
- 3 years in IT support roles with at least 2 years supporting VDI enterprise environments
- Experience with VMware Horizon View (7.x or 8.x) including Connection Server Composer and Agent
- Proficiency with Windows 10/11 Active Directory and Group Policies
- Hands-on experience with Horizon Administrator/Console vSphere Client and basic PowerShell scripting
- Experience with golden image creation application packaging and Windows patching
- Experience with persistent/non-persistent desktop pools including linked/instant clones
- Familiarity with FSLogix profile management user data redirection
- Integration of VDI with MFA antivirus and DLP tools
- Experience with monitoring tools (e.g. Horizon Help Desk Tool vROps ControlUp)
- Knowledge of Jira ServiceNow or other ITSM platforms
- Must have strong analytical troubleshooting and communication skills
- Strong customer focus with a commitment to delivering exceptional support experiences
- Capable of working both independently and effectively within a team environment
- Flexible and quick to adapt in a fast-changing technical landscape
Daily Responsibilities:
- Provide Level 13 support for Horizon VDI issues: session performance access printing and user profiles
- Create update and manage golden images including app packaging configuration and patching
- Troubleshoot VDI application functionality in partnership with app owners
- Create and maintain desktop pools (persistent and non-persistent) in Horizon Administrator/Console
- Conduct root cause analysis and implement long-term fixes for recurring issues
- Manage user access and entitlement to VDI resources
- Monitor system health usage and capacity and generate performance reports
- Test and deploy Horizon updates patches and version upgrades
- Collaborate with infrastructure teams on network storage and host-related issues
- Document standard operating procedures troubleshooting guides and FAQs
- Coordinate UAT testing for new images and configurations with stakeholders
- Support onboarding and user training for virtual desktop access
- Participate in change management for VDI-related initiatives
Genius Road LLC is proud to be a Certified Womens Business Enterprise an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications merit and business need.
Employment Type
Full Time
Key Skills
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