Customer Support Specialist
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Job Location:
Louisville, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about delivering exceptional client support while helping drive business success We are looking for a Customer Support Specialist to join our high-performing Sales Support this role youll play a key part in supporting our Sales Account Managers by coordinating and executing high-quality sales and marketing activities assisting with client onboarding and resolving client inquiries with precision and care.
As a Sales Support Specialist youll be at the heart of our client engagement processensuring our clients receive the highest level of service while helping to grow and maintain our expanding customer base.
Key Responsibilities
- Support external sales team by servicing new and existing client accounts.
- Manage and respond to incoming client inquiries with professionalism and efficiencyOwn client issues from initial report through resolution ensuring timely and thorough follow-up.
- Troubleshoot and resolve client issues by diagnosing problems and identifying effective and deploy point-of-sale (POS) software apps and devices.
- Manage vendor and reseller processes ensuring smooth coordination and communication.
- Collaborate with software development teams to test and validate new software releases.
Qualifications
- Associate Degree in Business or related field required.
- Bachelors Degree in Business Sales or Marketing preferred.
- 12 years of experience in inside sales customer service or marketing preferably in a professional office setting.
Skills & Competencies
- Self-motivated with a proactive attitude toward learning and problem-solving.
- Exceptional verbal and written communication ability to build rapport and maintain strong client relationships.
- Excellent customer-facing and interpersonal organizational and detail-oriented mindset with the ability to manage deadlines.
- Adaptable with a knack for working with diverse personalities and styles.
- Proficient with Microsoft 365 Windows OS and Microsoft Office suite.
We are a forward-thinking client-focused company that values collaboration innovation and continuous improvement. Joining our team means being part of a supportive culture where your contributions make a real impact. We offer opportunities for growth ongoing training and a work environment that rewards performance and initiative.
Ready to Apply
If youre driven service-oriented and eager to be part of a growing company we want to hear from you!
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About Company
Faylasof is one of the largest online bookstore in the Middle east. That allows ordinary users to conveniently easy find books, offering more than 1 million titles of Arabic and English books with home delivery and customized payment methods that suit the Arab region. We welcome creat ... View more
