Head of Sales B2C Italy-Iberica

At Swarovski where innovation meets inspiration our people desire to explore experience and create. We are looking for a Head of Sales B2C Italy-Iberica based in Milan where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand learn and grow with us. Were bold and inventive revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

In this role you will report directly to the General Manager Italy-Iberica and your main duties will be the following:

• Lead and inspire the Sales & Training Teamto achieve sustainable sales and profitability across all channels ensuring alignment with financial and operational targets.
• Foster strong relationshipswith internal teams and retail partners (MOB/MUB) through regular engagement effective communication and collaborative leadership.
• Own the sales budget and channel P&L setting and monitoring targets for sales staffing and costs while optimizing resource allocation and operational efficiency.
• Drive performance improvementby analyzing results implementing corrective actions and aligning with the Managing Director on strategic initiatives for growth.
• Ensure consistent brand executionacross all retail touchpoints by implementing global marketing and visual merchandising standards and sharing best practices.
• Support distribution expansionin line with the Distribution Masterplan including new store acquisition partner negotiations and compliance with global frameworks.
• Champion consumer experience and market insight contributing to strategic decisions identifying growth opportunities and supporting cross-functional collaboration.
• Develop high-performing teamsby fostering a feedback-driven culture identifying talent and ensuring effective training programs that align with business goals.
• Collaborate cross-functionally with local and global teams (e.g. Marketing Merchandising Demand Planning) to align on stock levels retail events and market needs ensuring seamless execution and business impact.

About you

We are looking for a motivated leader who brings along the following background:

• Bachelors degree in Sales or related field with 8 years of experience including 5 years in a senior sales leadership role.
• Proven ability to lead large retail teams (200 employees) with strong motivational and people management skills.
• Solid experience in Key Account Management negotiation and relationship building.
• Strong 360 business acumen across Sales Finance Marketing Merchandising Planning and HR.
• Customer-focused mindset with a deep understanding of retail operations and business development.
• Fluent in English and Italian languages.

What we offer

You can expect a range of benefits including:

• Swarovski products discounts
• Employee Assistance Program
• Volunteering leave
• Learning and development programs
• Ticket restaurant

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria the company designs manufactures and sells the worlds finest crystal gemstones Swarovski Created Diamonds and zirconia jewelry and accessories as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2400 stores and 6700 points of sales in around 140 countries and employs more than 18000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives) Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovskis heritage. Today this legacy is rooted in sustainability measures across the value chain with an emphasis on circular innovation championing diversity inclusion and self-expression and in the philanthropic work of the Swarovski Foundation which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved respected valued connected and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate based on race color religion marital status age national origin physical or mental disability medical condition pregnancy gender sexual orientation gender identity or expression veteran status or any other status protected under the law of the countries we operate in.

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