Administration Support Officer (Service & Delivery)

Full-time role in administration supporting Service Delivery through compliance & project coordination. Enhances leadership productivity manages documentation & collaborates across EGWs admin team to meet corporate objectives guided by EGWs values of workplace safety integrity & community.

East Gippsland Water provide an essential service to customers across our region priding ourselves on our workplace culture of collaboration innovation authenticity and accountability. If you want to apply your skills and develop a career in a customer-focused industry we would like to hear from you.

• Grow your career with us-Full-time admin role driving Service Delivery at EGW.
• Join EGW where teamwork integrity and purpose drive everything we do.
• Support leaders & teams in Service Delivery at EGW to enhance.

About the role

This full-time ongoing role as Administration Support Officer plays a key part in helping the Service Delivery team achieve corporate objectives efficiently and effectively. The role provides administrative support across a range of functions including procurement and business process support for operational project delivery minor trade waste customer management and documentation for business continuity and emergency management. It also contributes to leadership team productivity through proactive administrative coordination and collaboration either directly or by supervising a trainee.

While the role reports to the General Manager Service Delivery the role provides critical support to the Operational Project team the Sewage Quality Team the Emergency Management function and the broader Service Delivery Leadership team. The role operates as part of an administration team within East Gippsland Water and will collaborate and provide two-way support to the broader team.

Key Responsibilities:

• Support procurement compliance and spend analysis
• Assist with equipment specs and project documentation
• Coordinate emergency plans trade waste and reporting
• Manage sampling logistics and dam safety tracking
• Organise leadership meetings and track actions
• Monitor CAMMS risks and incident debriefs
• Mentor admin trainee and share team knowledge
• Liaise across Service Delivery and EGW teams
• Promote a positive inclusive team culture
• Role model EGW values and foster collaboration
• Apply and promote HSE policies and safe practices
• Maintain accurate records and handle queries confidentially

Benefits of working for East Gippsland Water:

• A supportive and collaborative work environment.
• Opportunities for professional development and career opportunities.
• Access exclusive discounts and perks through our Flare employee benefits platform.
• Corporate Gym Membership- allows staff to access reduced rate membership.
• Work-life balance- Monday to Friday schedule allowing your evenings and weekends to personal time and family.
• EAP program- Services include but not limited employee counselling professional development career and financial coaching and more.
• Competitive salary and benefits package.
• Commitment to sustainability and community impact.
• Access to modern technology and tools to support innovation.
• Inclusive and values-driven culture that celebrates diversity and wellbeing.

EGW- Renowned for its proactive supportive community & exceptional lifestyle. We take pride & ownership to deliver essential services to our community.

Apply now!
Applications should include a resume and covering letter outlining how you can contribute to the teams success and outlining your skills and experience against the KEY SELECTION CRITERIA responsibilities of the role.

To find out more about this position you can obtain a Position Description by visiting our website or by emailing our People & Culture team at or on.
Applications close on Sunday 5th October 2025.

East Gippsland Water provides an inclusive work environment offering ongoing professional development opportunities a workplace culture that supports work-life balance and the opportunity to directly contribute to the community and environment in which we live and work.

As part of our commitment to creating a diverse inclusive and flexible workplace we strongly encourage applications from experienced women and men First Nations People people with differing abilities LGBTQI culturally and ethnically diverse candidates to best represent and engage with our community.

* This role has been classified as per our Enterprise Agreement as a Band 2 position ($64906.86 - $72911.12 per annum)

* Plus 12% employer superannuation contribution. We reserve the right to remunerate successful candidates within the span of this classification dependant on demonstrated skills experience and qualifications.

*Shortlistedapplicants may be required to undertake a pre-employment medical and National PoliceCheck.

KEY SELECTION CRITERIA

1. Relevant experience particularly in relation to developing and implementing improved processes.
2. Well-developed interpersonal skills combined with good verbal and written skills ensuring the ability to work effectively within a team environment.
3. Effective time management prioritisation and problem-solving skills.
4. A strong growth mindset for personal development including being accountable and capacity to innovate
5. Capacity to supervise and mentor junior administration staff
6. Positive attitude towards personal development being accountable innovative authentic and a team player to achieve corporate objectives

To view a full position description please click on the below link:Position Description Administration Support Officer -GM-SD