Service Communications Advisor
Service Communications Advisor
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Job Description
Job Description:
We are seeking a professional and highly motivated Service Communications Advisor to join our dynamic team in Raleigh this role you will act as the key liaison between our service team and clients ensuring seamless communication timely updates and a high standard of client satisfaction.
Responsibilities:
Act as the primary point of contact for client communications related to services and support
Deliver clear consistent updates to clients regarding project timelines service changes and progress reports
Collaborate with internal teams to resolve client concerns and provide real-time solutions
Maintain detailed documentation of client interactions and service outcomes
Develop communication strategies to enhance client experience and engagement
Identify areas for service improvement and relay feedback to the appropriate departments
Qualifications :
Qualifications:
Bachelors degree in Communications Business Administration Marketing or a related field
Minimum of 2 years of experience in client communication or advisory roles
Excellent verbal and written communication skills
Strong organizational and problem-solving abilities
Ability to manage multiple accounts and prioritize tasks efficiently
Proficient in Microsoft Office Suite and CRM software
Additional Information :
Benefits:
Competitive salary ($54000 - $64000 per year)
Professional development and career growth opportunities
Health dental and vision insurance
Paid time off and company holidays
Supportive and collaborative work environment
Continuous training in communication strategies and customer service excellence
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
