ServiceNow Business Analyst
ServiceNow Business Analyst
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Job Description
Job Description
ServicNow Business Analyst (Telco Domain)
About the role:
Were looking for a skilledBusiness Analyst where youll play a key role in connecting business needs with technical delivery. Youll be responsible for capturing and translating business and user requirements into clear actionable stories for agile development teams ensuring solutions are built and tested to meet expectations.
In this role youll manage stakeholder relationships across the project lifecycleidentifying prioritising modelling and documenting business process and data requirements. Youll represent stakeholder interests throughout planning development testing and release helping to ensure outcomes align with business goals.
Roles and Responsibilities:
- Captures business and user requirements (as stories for agile shops)
- Ensures requirements are understood developed tested and delivered to specification
- Owns the relationship with project stakeholders to identify prioritize model and document business process and data requirements
- Represents project stakeholders throughout planning development and release processes
- Works with the platform team to develop release estimates
- Supports the testing effort
- Works with stakeholders to drive adoption
- Define processes across Customer/IT/Employee workflows.
- Fluent in both written and spoken English
- Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery
The Succesful Candidate:
- Must have strong ServiceNow technical knowledge
- Must have Telco experience.
Whats on offer
This is a6-month contract
Location Melbourne OR Sydney
How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Call George Wright onor emailfor any further information.
Candidates will need to be willing to undergo pre-employment screening checks which may include ID and work rights verification security clearance validation and other client-requested checks.
Required Experience:
IC
Employment Type
Full-Time
