Bilingual Vitality Personal Consultant
Bilingual Vitality Personal Consultant
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Job Description
The Distributor Relations & Learning team is looking for a dynamic individual who will play a crucial role in ensuring our clients have a seamless and positive experience with our Vitality program. This position is responsible for attending meetings following up with clients and ensuring they are successfully onboarded and ready to utilize the Vitality program to its fullest potential.
Working independently the position is expected to create and maintain strong internal and external customer relationships to exceed our service level commitments and look for opportunities to improve our service quality.
Individuals who are successful in this role are engaged responsive collaborative and passionate about their roles within a team that has direct contact with our customers.
Position Responsibilities:
Engage with clients through meetings and regular follow-ups to address their needs ensure satisfaction and provide ongoing support for the Vitality program.
Guide clients through the onboarding process offering personalized assistance to ensure they understand and can effectively use the Vitality program.
Maintain communication to encourage client participation monitor progress and motivate them towards achieving health and wellness goals.
Keep precise records of client interactions and progress prepare management reports and handle escalated calls with empathy.
Collaborate with internal teams for effective case management contribute to process improvements and stay updated on business and technology changes.
Required Qualifications:
Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Minimum 2 years of experience in a customer support role
Solid understanding of systems such as AWD Mainframe and Salesforce
Solid understanding using computer systems and software applications.
Preferred Qualifications:
Strong analytical research problem-solving decision-making and escalation management skills
Solid understanding of the different needs of our customers and a customer-centric vision
A passion for health wellness and helping others achieve their goals.
Demonstrated professionalism and sound judgment
Excellent organization and prioritization skills as well as time management skills
Adaptability in a fast-paced changing environment
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
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About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Montreal QuebecWorking Arrangement
Salary range is expected to be between
$44775.00 CAD - $74625.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Contract
Employment Type
Full-Time
