Service Operations Manager - AI Accelerator

Create your best future and join Westpac

• Outstanding function which will drive the seamless integration and delivery of enterprise AI services.

Whats the role

An exciting opportunity is available for aService Operations Manager AI Acceleratorto join the CTO.

TheAI Accelerator Platformunderpins Westpacs ambition to harness AI capabilities consuming AI services from leading cloud providers such as AWS and Azure as well as integrated offerings from Kasisto. Closely aligned to Westpacs existing Enterprise Engineering Platforms the capabilities are central to the banks digital transformation strategy enabling accelerated delivery of AI use cases for the benefit of our customers colleagues and stakeholders.

As the Service Operations Manager you will have the responsibility of running these mission-critical services. Your stewardship will ensure they remain robust secure highly available and fully observable all while meeting Westpacs rigorous control obligations.

Additionally you will play a pivotal role in shaping the future of banking driving innovation at scale whilst upholding the highest standards of risk management compliance and customer centricity.

Key ingredients for success

• Proven experience in IT application development and support across complex tech environments with exposure to Cloud and AI platforms.
• Skilled in managing service delivery for high-availability mission-critical systems including platforms like AWS or Azure.
• Demonstrated success in improving IT processes through automation better monitoring and faster incident response.
• Experience contributing to business cases that guide strategic investments risk management and cost control.
• Able to adapt to changing business needs and new technologies to support inclusive future-focused banking solutions using AI.
• Passionate and supportive tech leadership expertise with deep operational experience in Cloud AI or enterprise platforms known for reliability and delivery.
• Experienced in supplier vendor and project management with a strong history of leading diverse teams building great stakeholder relationships and delivering results through clear communication and problem-solving.

You are a passionate technology leader who thrives in a complex fast-paced environment. You bring deep operational experience across cloud AI or enterprise-scale platforms with a reputation for reliability integrity and delivery. Your leadership style is inclusive and supportive and you are energised by the opportunity to drive innovation that directly benefits customers and communities.

Why join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!

Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing learning and development opportunities to help your grow your career within the of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on theAPPLYorAPPLY NOWbutton.

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on our website.