Customer Service and Shipping Supervisor
Customer Service and Shipping Supervisor
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Job Description
Air Liquide Electronics innovative electronic materials respond to increasingly challenging customer demands for improved mobility connectivity computing power and energy consumption. We offer ultra pure carrier gases a wide range of specialty gases and advanced precursor molecules enabling equipment for safe distribution purification and on-line purity control. On site manufacturers rely on our expertise in providing full management of these gases advanced molecules and equipment and in helping to continuously improve production processes.
Balazs Nanoanalysis is a contract analytical laboratory owned by Air Liquide Electronics is world-wide leader in supplying gases specialty chemicals and services to a wide variety of industries. Balazs Nanoanalysis operates analytical labs around the world serving both internal and external clients. We support clients in a wide array of industries including semiconductor biotechnology aerospace/defense industry solar energy storage automotive and many others. Our highly-skilled chemists assist other scientists and engineers from companies in these fields to support a wide array of activities such as quality assurance contamination studies R&D and failure analysis.
How will you CONTRIBUTE and GROW
Supervisor role that will directly supervisor the daily operations of the Customer Service and Shipping teams in Fremont CA
Responsibilities
Ensure there is always a SAFETY FIRST culture
Supervise daily operations of both Customer Service Team and Shipping Team
Ensure personnel of both Customer Service and Shipping Team are properly trained
Participate in industry professional societies and trade organizations to enhance networking and knowledge of the industry
Continuously improve processes on a regular basis where needed
Set and drive key performance indicators for both Customer Service and Shipping
Customer Service Team
Responsible for customer satisfaction through driving customer surveys and other measurement tools
Ensure Customer Service team supports the Sales Team and overall Balazs Sales funnel - not limited to RFQs Quotes Customer follow up and customer support
Work with sales team to ensure responses to customers are done in a timely manner
Ensure invoicing is completed correctly and in a timely manner
Work with sales team to provide follow up on customer complaints and invoice disputes as needed
Shipping and Receiving Team
Ensure team has coverage of shipping area during business hours - Monday through Friday
Ensure shipments are processed in a timely manner and samples are taken immediately to the proper laboratory
Ensure outgoing shipments are ship properly and in a timely manner
Ensure record keeping of shipments and samples is properly kept
Are you a MATCH
Requirements
High School Diploma or GED required; Bachelors Degree preferred
Experience in a customer service related job preferred
Experience in a leadership or supervisory role
Knowledge of Air Liquides products and Balazs analytical services is preferred
Knowledge of LIMS Oracle applications with extensive understanding of CORISPlus & familiarity of accounts receivable & inventory modules is preferred
Strong planning communication and problem solving skills needed
Strong organizational skills and the ability to perform multiple tasks in an efficient manner
Flexible and innovative in terms of developing new value added solutions for customer needs
Exceptional interpersonal skills with the ability to work seamlessly out of and within the Air Liquide organization
Ability to be a team player and work in a cross functional fast paced customer focused team environment
Minimum 4 days a week on-site presence
The Salary rate range for this position in California is $120000.00 to $130000.00
Benefits offered: Medical Dental Vision Life Insurance Short-Term Disability Long-Term Disability 401(k) match Flexible Spending Accounts EAP Education Assistance Parental Leave Paid time off and Holidays.
For more information you can go to Air Liquide Benefit Offerings
The candidate must have valid unrestricted employment authorization in the U.S. and must not require visa sponsorship now or in the future.
Our Differences make our Performance
At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Required Experience:
Manager
Employment Type
Full-Time
