Desktop Support Engineer MX
Desktop Support Engineer MX
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Job Description
Job Summary:
We are seeking a skilled and reliable Dispatch Engineer to provide on-call on-site IT support at client locations. This is not a full-time position. The engineer will be engaged and paid on an hourly basis and is expected to visit the client site only when support tickets are raised that require in-person assistance.
This role is ideal for professionals who are flexible self-driven and comfortable with short-notice site visits to resolve hardware and software issues.
Key Responsibilities:
Visit client locations only as needed based on dispatched support tickets.
Install configure and troubleshoot software and hardware on Windows and Apple devices (including iMacs).
Handle printer installations and break-fix support.
Perform on-site tasks such as hardware refresh asset tagging redeployment and reclaim.
Coordinate hardware repairs and warranty services.
Provide executive (VIP) support and basic AV/conferencing assistance.
Manage inventory including tagging logging and reporting hardware movement.
Coordinate with vendors for repairs and replacements.
Support walk-up users and assist with onboarding when required.
Ensure all services align with company standards and client expectations.
Maintain detailed ticket logs status updates and closure notes through the service management system.
Additional Notes:
This is a contractual hourly-paid position not a permanent or full-time role.
Engineers will be dispatched only when there is a ticket that requires on-site support.
Requirements
3 5 years of IT support experience preferably in field support or dispatch roles.
Strong knowledge of Windows and macOS platforms.
Basic understanding of network concepts (TCP/IP Ethernet).
Familiarity with printer support and hardware troubleshooting.
Certifications like A MCP or equivalent preferred.
Excellent communication customer service and organizational skills.
Willingness to travel to different client sites as needed sometimes on short notice.
Ability to lift and move equipment (up to 50 lbs).
Must have access to transportation and be available for on-call assignments.
Benefits
Bachelor s degree in Computer Science or Information Technology. Proven work experience as Desktop Support Engineer or Support Technician. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems. Ability to solve complex hardware and software issues. Ability to travel and work after hours when necessary. Excellent interpersonal skills. Good written and verbal communication skills.
Employment Type
Full Time
