Hotel Account Director

The mission of Amadeus Hospitality Distribution is to secure the most flexible and comprehensive lodging portfolio to empower travel sellers globallyproviding the right accommodation choice to the traveler at any point in time based on an Open Ecosystem approach.

This mission can only be achieved with the best people on board. People with a growth mind set ready to challenge status quo while driving extraordinary value through trust-based relationships with hotel providers and unlocking untapped business opportunities together. All through excellent cross collaboration levels and superior strategic account management.

The Hotel Account Director is responsible for managing strategic relationships with key hotel partners driving revenue growth and ensuring exceptional service delivery. This individual contributor role focuses on high-level account strategy performance optimization and cross-functional collaboration to support business objectives.

Summary of the role

Amadeus is committed to providing customers globally with superior support and service to ensure their success in using Amadeus solutions. Amadeus Hospitalitys award-winning Customer Support team offers first line support to its global customer base in the hospitality industry. The priority of the Customer Support team is to help every customer be more successful in using our products.

In this role youll:

• Develop and execute account management strategies aligned with business goals.

• Identify growth opportunities within existing hotel accounts.

• Serve as the primary point of contact for high-value hotel partners.

• Build long-term relationships with key stakeholders to ensure retention and satisfaction.

• Conduct regular business reviews and performance analysis with clients.

• Analyze account performance metrics and implement strategies to maximize revenue.

• Negotiate contracts and renewals with hotel partners.

• Work closely with product operations and customer service teams to ensure seamless service delivery.

• Provide feedback to internal teams to improve offerings and processes.

• Monitor KPIs and prepare regular reports for senior leadership.

• Use data-driven insights to inform decision-making and strategy adjustments. Tasks:

• Travel 10% of the time.

About the ideal candidate:

• Education:University masters degree in Business Marketing Economics or other related field / equivalent experience

• Relevant Work Experience:

  6 years experience in Commercial roles Account Management portfolio product and/or project management within a multinational environment

  Experience in Hotel Corporate Sales Corporate Distribution and/or Commercial Strategy and Revenue Management

  Active in Industry: e.g. active member of the GBTA HEDNA HSMAI or similar associations

• Solid understanding of travel industry in general and specifically of the hotel corporate sales distribution business model as well as TMC & Consortia

• Strong customer centric problem solving time management and team collaborative skills are essential.

• Highly motivated with demonstrated ability to work in both a team environment and independently

• Basic understanding of Amadeus role in the travel industry and specifically in the hotel distribution space

• Understands principles of the industry in which we operate

• Skills:

  Computing: Good computer Knowledge as well as major analytical tools understanding of different processing technology

  Languages: English Native additional languages would be an asset (Spanish and/or French)

  Specific knowledge:

  Strong business acumen. Connect strategic goals with business KPIs and technology enablers.

  Customer centric focus. Aware of industry trends and customer needs

  Strong influencing decision making capabilities and prioritization. Leadership

  Able to put new ideas into practice

  Other: Proven ability to build respect credibility and trust with key internal stakeholders & customers strong analytical & complex problem-solving skills high levels of customer focus results and deadline driven

What we can offer you:

• Get rewarded with competitiveremuneration individual and company annual bonus vacation and holiday paid time off health insurances and other competitive benefits.

  • Work from anywhere:onsite hybrid .

  • Professional development to broaden yourknowledge and enhance your skillswith on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

  • Enter a diverse and inclusive workplace join one of the worlds top travel technology companies and take on a role that impacts millions of travelers around the globe.

  Application process:

  The application process takes no longer than 10 minutes!
  Create your candidate profile upload your Resume/CV and apply today!

  Working at Amadeus you will find

  A critical mission and purpose - At Amadeus you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

  A truly global DNA - Everything at Amadeus is global from our people to our business which translates into our footprint processes and culture.

  Great opportunities to learn - Learning happens all the time and in many ways at Amadeus through on-the-job training formal learning activities and day-to-day interactions with colleagues.

  A caring environment - Amadeus fosters a caring environment nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

  A complete rewards offer - Amadeus provides attractive remuneration packages covering all essential components of a competitive reward offer including salary bonus equity and benefits.

  A flexible working model - We want our employees to do their best work wherever and however it works best for them.

  A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation creativity and collaboration across our organization.

  A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers partners and employees.

  #LI-AM2024

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or a related medical condition) ancestry national origin age genetic information military or veterans status sexual orientation gender expression perception or identity marital status mental or physical disability status or any other protected federal state or local status unrelated to performance of work involved.

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