Service Now Architect
Service Now Architect
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Job Description
Company Overview
Incedo is a US-based consulting data science and technology services firm with over 3000 people helping clients
from our six offices across US Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering data science and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom Banking Wealth Management product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations deep
technology and domain experts and global teams. Incedo University our learning platform provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by
- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology
Role Description
Role Overview:
We are seeking a highly experienced and visionary ServiceNow Architect with a strong focus on ServiceNow App Engine implementation. The ideal candidate will possess over 10 years of progressive experience in IT with a significant portion dedicated to architecting and delivering robust solutions on the ServiceNow platform. This role requires deep technical expertise strategic thinking and the ability to lead the design and implementation of custom applications using ServiceNows low-code/no-code capabilities particularly within the App Engine ecosystem.
Key Responsibilities:
- Lead the architectural design development and implementation of custom applications and workflows using the ServiceNow App Engine.
- Translate complex business requirements into scalable efficient and secure technical solutions on the ServiceNow platform.
- Provide expert guidance and best practices for leveraging ServiceNow App Engine Studio (AES) Flow Designer Process Automation Designer UI Builder and other App Engine components.
- Oversee and contribute to advanced ServiceNow scripting (Business Rules Script Includes Client Scripts UI Policies UI Actions etc.) to extend platform functionality.
- Design and implement integrations between ServiceNow and external systems using Integration Hub REST SOAP and other relevant technologies.
- Ensure adherence to ServiceNow best practices architectural standards security guidelines and performance optimization principles.
- Collaborate closely with business stakeholders product owners developers and other IT teams to ensure successful project delivery.
- Conduct technical reviews provide mentorship to development teams and foster a culture of innovation and continuous improvement.
- Stay abreast of the latest ServiceNow features releases and industry trends particularly concerning the App Engine and low-code/no-code development.
Technical Skills
Required Skills (Must to Have):
- Overall Experience: 12 years of progressive experience in IT with a strong focus on enterprise application development and architecture.
- ServiceNow Architecture Experience: Proven experience (at least 3-5 years) specifically as a ServiceNow Architect leading solution design and implementation.
- ServiceNow App Engine Expertise:
- Demonstrable hands-on experience in implementing and architecting solutions using ServiceNow App Engine.
- Expertise with App Engine Studio (AES) for custom application development.
- Deep proficiency in Flow Designer for workflow automation.
- Strong experience with UI Builder for creating engaging user experiences.
- ServiceNow Development: Expert-level proficiency in ServiceNow scripting including Server-side (Business Rules Script Includes GlideRecord Scripted REST APIs) and Client-side (Client Scripts UI Policies UI Actions).
- Integrations: Solid experience designing and implementing integrations using ServiceNow Integration Hub REST APIs SOAP and other integration patterns.
- Platform Knowledge: In-depth understanding of the ServiceNow data model security framework (ACLs roles) and platform capabilities.
- Problem-Solving: Exceptional analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
- Communication: Excellent verbal and written communication skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
- Location: Ability to work from our Gurugram office.
Nice-to-have skills
Preferred Skills (Good to Have):
- Experience with Process Automation Designer for orchestrating multi-departmental workflows.
- Familiarity with the ServiceNow Now Experience UI Framework and component development.
- Experience with other core ServiceNow modules (e.g. ITSM CSM HRSD ITOM GRC) and how they integrate with custom applications.
- Knowledge of Agile/Scrum methodologies and experience working in an Agile development environment.
- Understanding of ServiceNow DevOps and CI/CD practices.
- Additional ServiceNow certifications (e.g. Certified Implementation Specialist in relevant modules or Certified Technical Architect - CTA).
- Experience with cloud platforms (AWS Azure GCP) from an integration or hosting perspective.
- Prior experience in a technical leadership or mentorship role guiding junior developers.
- Certifications:
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
Qualifications
Company Value
We value diversity at Incedo. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Employment Type
Full Time
