Manager - CX Ops
Manager - CX Ops
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Job Description
Who we are
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.
In 2014 Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today and now were thinking even bigger. We have launched Arcadia Platform an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom personalized energy experiences accelerating the transformation of the industry from an analog energy system into a digitized information network.
Tackling one of the worlds biggest challenges requires out-of-the-box thinking & diverse perspectives. Were building a team of individuals from different backgrounds industries & educational experiences. If you share our passion for ushering in the era of the clean electron we look forward to learning what you would uniquely bring to Arcadia! Visit .
HO: Greenwood Village Colorado
$1.5B valuation: $380 million funding to date
Responsibilities:
- Team Leadership: Lead/Mentor and manage the QA team
- Workflow Management & Cross functional team collaborations
- Process Improvement: Continuously analyse the workflow to identify bottlenecks reduce rework and improve the overall efficiency of the issue resolution process.
- Reporting & Metrics: Track and report on key performance indicators (KPIs) such as ticket volume resolution times Not Feasible rates and successful fix rates.
Required Qualifications & Skills
- > 7 years of professional service with at least 1-2 years as a Manager and 2-3 years as a Team Lead on papers
- Excellent communication skills
- Strong understanding of data quality principles and QA methodologies.
- Analytical and problem-solving skills.
- Experience with JIRA or similar issue-tracking and project management software.
Benefits:
- Competitive compensation based on market standards.
- We are working on a hybrid model with remote first policy
- Apart from Fixed Base Salary potential candidates are eligible for following benefits
- Flexible Leave Policy
- The office is in the heart of the city in case you need to step in for any purpose.
- Medical Insurance (15 Family Members)
- We provide comprehensive coverage including accident policy and life Insurance.
- Annual performance cycle
- Quarterly team engagement activities and rewards & recognitions
- L&D programs to foster professional growth
- A supportive culture that values diversity empathy teamwork trust and efficiency
Eliminating carbon footprints eliminating carbon copies.
Here at Arcadia we cultivate diversity celebrate individuality and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race color religion gender sexual orientation gender identity or expression national origin age disability genetic information protected veteran status or any status protected by applicable federal state or local law. While we are currently unable to consider candidates who will require visa sponsorship we welcome applications from all qualified candidates eligible to work in Chennai India.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Thank you
Required Experience:
Manager
Employment Type
Full Time
