Motor Claims Experience Manager
Motor Claims Experience Manager
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Job Description
Motor Claims Experience Manager
Job No: 676748
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD Various
Max Term Full Time
Insurance
Pay Band 6
- Secondment through to October 2026
- Lead a team driving strategic improvements in Motor Claims
- Brisbane Sydney or Melbourne Flexible working options
At Suncorp Group were seeking a Motor Claims Experience Manager to lead a multi-disciplined team and deliver initiatives that enhance customer experience efficiency and performance across our Motor Insurance portfolio.
This role offers the opportunity to influence strategy manage critical programs and work alongside senior leaders to deliver continuous improvement in a dynamic and customer-focused environment.
What Youll Do
- Lead a team of delivery specialists and technical experts to deliver strategic and operational improvements across Motor Claims
- Own the Claims Experience program of work prioritising planning and executing initiatives that enhance customer cost and efficiency outcomes
- Oversee critical claims technology assets and automation portfolios ensuring effective governance performance and enhancement pipelines
- Support executive leadership with program oversight reporting and insights to guide decision-making
- Foster a culture of innovation simplicity and continuous improvement while coaching and developing a high-performing team
- Collaborate with internal and external stakeholders including technology partners to deliver business solutions aligned to strategic goals
What Youll Bring
- 5 years experience in insurance claims or financial services with at least 3 years in claims or supply chain management (desired)
- Proven leadership experience (5 years) with the ability to inspire coach and drive high performance
- Strong background in program delivery project management or continuous improvement initiatives
- Advanced business acumen critical thinking and data literacy to identify and execute on opportunities
- Excellent communication stakeholder management and influencing skills with experience engaging senior leaders
- Adaptability to navigate fast-paced complex environments delivering quality outcomes on time and within scope
- Tertiary qualifications in Business Project Management or related fields (desirable)
If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position please contact
CICPPPConsumer Transformation - Motor Claims Experience Manager (1).docx
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
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