Infrastructure Engineer(Remote OR Hybrid Opportunity)
Infrastructure Engineer(Remote OR Hybrid Opportunity)
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Job Description
About UMass Amherst
The flagship of the Commonwealth the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access fuel innovation and creativity and share and use its knowledge for the common good. Founded in 1863 UMass Amherst sits on nearly 1450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching research scholarship and creative activity. The institution advances a diverse equitable and inclusive community where everyone feels connected and valuedand thrives and offers a full range of undergraduate graduate and professional degrees across 10 schools and colleges and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental social economic and technological challenges in our world.
Job Summary
The Infrastructure Engineer will assist with data management provide administration and support of enterprise level network infrastructure management and monitoring tools create and maintain documentation and continually improve procedures and help troubleshoot and resolve network outages and performance issues. The Infrastructure Engineer is responsible for administration of campus IP address namespace DNS and DHCP servers archiving network device configurations monitoring changes to devices on the network deploying mass changes to devices and automatic device configuration and enforcing IT policies.
Essential Functions
- Support the host-master function design deploy and support DHCP DNS and IPAM tools and technologies adjust system resources and device configurations and troubleshoot and resolve system and network issues for the campus community.
- Administer and support the monitoring function and related tools for network and systems infrastructure including advanced monitoring and automated forecasting alerting and reporting of network and system performance for servers applications and network devices.
- Develop scripts and tools for automation of tasks and integration of other IT services.
- Develop configuration and technical documentation and assist in the development documentation and enforcement of best practices policies and procedures.
- Provide Unix/Windows Systems administration for deployed IPAM and Monitoring solutions.
- Assist with analysis troubleshooting incident management and resolution of network issues and events utilizing advanced tools to capture and analyze network traffic. Contributes to development of mitigation plans to prevent recurrences.
Other Functions
- Performs related duties as assigned or required to meet Department Executive Area/Division and University goals and objectives.
- Provides consulting and training to other campus staff on matters related to infrastructure management and monitoring.
- Participates in architectural review
- Perform miscellaneous related duties as required.
Minimum Qualifications (Knowledge Skills Abilities Education Experience Certifications Licensure)
- Bachelors degree in an IT related field with 4 years experience working in large networks with the ability to solve complex network and systems problems.
- Knowledge of and hands-on experience with DHCP and DNS servers BIND WINS AD NAT and IP address management solutions such as Infoblox.
- Excellent analytical and organizational skills to plan recommend implement and monitor effective and efficient processes and to identify problems and implement solutions.
- Knowledge and hands-on experience with SNMP WMI and system monitoring solutions such as Solarwinds and Nagios including systems administration and troubleshooting with network packet analyzers or port sniffers such as Wireshark.
- Excellent analytical and organizational skills to plan recommend implement and monitor effective and efficient processes and to identify problems and implement solutions.
- Ability to create diagrams and document complex technical configurations and issues in writing and relay technical information in writing.
- Excellent interpersonal skills and communications skills and ability to work in a team-based environment.
- Ability to work independently with minimal guidance.
Preferred Qualifications (Knowledge Skills Abilities Education Experience Certifications Licensure)
Experience with scripting technologies such as PowerShell Perl Bash and Python.
Physical Demands/Working Conditions
Typical office environment.
Work Schedule
- Monday Friday 9:00am 5:00pm.
- Hybrid/Remote Opportunity
- Required to work some nights and some weekends as business needs dictate.
- Participate in off-hours on-call rotation.
- This position has the opportunity for a hybrid work schedule which is defined by the University as an arrangement where an employees work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.
- This position has the opportunity for a remote work schedule which is defined by the University as an arrangement where the employees work location is to work from a site other than the UMass Amherst campus. As this position falls within the Professional Staff Union it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.
Salary Information
Level 29
Special Instructions to Applicants
Along with the application please submit a resume and cover letter. References will be checked at the finalist stage please be prepared to provide contact information for three (3) professional references.
The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
Employment Type
Full-Time
