IT Senior Service Delivery Manager

To lead and optimize Clariants cloud infrastructure by driving cost optimization initiatives fostering innovation ensuring service delivery excellence and collaborating with stakeholders to align IT investments with business goals in a global matrix environment.

Responsibilities

• Collaborating with architects cloud engineers & project managers toanalyse and optimize cloud infrastructure ensuring that the companys IT investments align with business goals.
• Leading cost optimization & avoidance efforts initiatives from initiation planning through execution to transition to operation and closure.
• Bringing innovation & consolidation to Clariant global IT infrastructure cloud solutions & services.
• Working close with cloud vendors stakeholders senior management and IT specialists.
• Taking accountability for service delivery performance meeting customer expectations.
• Execution of support operations like Incident Management Change Management Problem Management Service Requests SLA Status reports Dashboards etc.
• Providing accurate and regular reports to the management on performance of the service delivery
• Taking ownership of critical incidents coordinating with resolution parties and establishing effective communication between stakeholders for post-incident reviews.
• Thriving in a matrix work environment requires strong leadership communication and problem-solving skills.

Requirements

• Higher education or equivalent degree in information management computer science business management or similar.
• 5-7 years experience in managing IT cloud costs and finding optimization areas.
• 3-5 years experience in service delivery role within IT infrastructure team - managing costs contracts & vendors.
• Cloud FinOps practitioner background & certifications.
• ITIL certification.
• Agile/SCRUM tools experience especially JIRA (platforma to organise tasks).
• Practical knowledge of cloud platforms and solutions especially AWS & Azure.
• Effectively manage vendors to maintain support and deliver new features in a cost-effective manner.
• Ability to work effectively both independently and collaboratively as part of a team.
• Attention to detail is key for the success in this role.
• Strong analytical time management and facilitation skills.

Our Offer

• Journey with the innovative leading Swiss based chemical specialty company.
• Permanent employment contract.
• Great work environment in Sant Joan Despi and work from home office (2 days office / 3 home office).
• Opportunity to join global team of tech savvy professionals.
• Work in open and collaborative culture respectful and committed to your professional development.
• Highest standard of equipment and technologies.
• Solid budget for your training and certification needs.
• Fully loaded benefits package.
• Transparent rules regarding your salary rewards and recognitions.

Your Contact
Talent Aquisition Clariant is a Swiss-based global specialty chemicals company which is concentrated and developed in three business units: Care Chemicals Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline Greater chemistry - between people and planet which considers the principles of customer innovation and people orientation as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.

At Clariant we believe that diversity equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed respected supported and valued. Our diverse workforce allows us to tap into a wealth of perspectives experiences and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization based on objective criteria and regardless of gender gender identity race ethnicity religion protected veteran status age disability sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

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