customer service associate
customer service associate
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Job Description
Job Title: Customer Care Executive
Location: Office Address G2 Ackruti Centre Point MIDC Andheri (E) Mumbai 400 093 India
Job Type: Full-time
Department: Customer Service
Key Responsibilities:
Respond to customer inquiries via phone email chat or social media in a timely and professional manner.
Provide accurate information regarding products services and policies.
Resolve customer complaints or concerns in a calm and efficient manner ensuring customer satisfaction.
Process orders returns and exchanges in accordance with company policies.
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with internal teams to resolve product or service-related issues.
Identify opportunities to enhance the customer experience and offer suggestions to improve services.
Follow up with customers to ensure that their issues have been resolved and their expectations met.
Stay informed about company products services and promotions to effectively communicate with customers.
Qualifications:
Communication Skills
Preferred Skills:
Experience with live chat and voice support.
Note: The working hours will follow UK time: Mon Fri 5 working Days
12:30 PM to 9:30 PM for the first 6 months
1:30 PM to 10:30 PM for the subsequent 6 months
Please note this role is focused solely on voice support responsibilities with no sales involvement.
If interested send CVs Via Whatsapp: OR Email :
Required Experience:
IC
Employment Type
Full-Time
