IT Support Specialist- Full Time
IT Support Specialist- Full Time
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 45000 - 52000
1 Vacancy
Job Description
Title: IT Support Specialist
Location: Westlake
Report to: VP of IT and Project Management
Salary: Exempt
Pay range: $45000 to $52000
Schedule: First Shift - Weekends and Evenings as needed
We are seeking a skilled IT Support Specialist to provide technical assistance and Help Desk support to over 100 users across multiple locations. This role involves managing hardware software user accounts and systems while delivering excellent customer service.
Key Responsibilities:
Serve as the primary Help Desk contact for end-user support
Manage Active Directory Office 365 and user accounts
Deploy and maintain hardware (PCs iPads Chromebooks etc.)
Install move and connect PCs printers projectors and network hardware; perform hardware upgrades such as installing memory hard drives and video cards.
Configure network permissions and troubleshoot remote access (VPN DUO MFA)
Deliver IT training and create user guides for staff
Maintain asset inventory and assist with system improvements
Troubleshoot remote access issues including VPN connectivity and Duo Multi-Factor Authentication (MFA) to ensure secure and uninterrupted user access.
Maintain up-to-date professional knowledge by attending workshops participating in training opportunities and reviewing relevant industry publications.
- Serve as the primary Help Desk contact for end-user support for
- School like setting
- Camp programming
- Medical Therapy and Behavioral Health Counseling
Qualifications:
High School Diploma or GED required; Associates in IT preferred
Experience with Windows PCs Microsoft Office 365 Chrome devices and help desk ticketing systems
Strong communication skills and attention to detail
Achievement Centers for Children offers generous paid time off (including a shut-down week during December holidays) schedule flexibility excellent medical dental and vision benefits flexible spending account and a retirement savings 403B plan with employer contribution.
ACC is a welcoming place to work so we hope that you will choose to join our team!
Achievement Centers for Children values and promotes diversity and is an Equal opportunity employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
