Customer Service Representative
Customer Service Representative
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Job Description
At Nouryon our global team of Changemakers takes positive action every day to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer societys needs today and in the future.
We are looking for team members who bring ideas forward champion others and work together to do better. Does that sound like you
About the job:
Nouryonhas an outstanding opportunity for a Customer Service Representative in Houston Texas.
In your future role as a Customer Service Representative you will:
- Execute the order entry process and manage the order fulfillment process while interfacing with internal/external customers for a given business line with a high degree of complexity in compliance with law regulations and Nouryon procedures
- Maintain a thorough knowledge of the businesses products applications and service offerings
- Maintain service levels by making independent customer facing decisions using the unique knowledge of the differing businesses products applications and service offerings
- Coordinate activity at assigned customer accounts proactively address issues and implement solutions with a significant level of autonomy
- Strengthen customer intimacy by developing solid relationships understanding customer needs and gathering market intelligence
- Differentiate between customer requirements and Nouryon capabilities choose best/cost effective solution unique to each business/situation with limited oversight
- Support commercial strategies with Nouryon customers
- Ensure established processes and best practices are utilized and effective process controls are in place ensuring adherence to processes and service levels is maintained
- Adhere to and execute new instructions and/or pivot on dynamic organizational priorities with flexibility and adaptability
- Deliver on key operational KPIs such as order confirmation time first time right # touches per order
- Proactively and independently interface with cross functional teams such as Business Lines Sales Teams Logistics Planning Controlling and Production
- Enter orders in SAP following standard procedures.
- Proactively acknowledge and confirm order status with Customers in line with cycle time KPIs
- Perform order processing checks and coordinate internally to resolve issues
- Consistently provide tactful professional communication both internally and externally verbally and in writing
- Coordinate internally to manage delivery issues effectively and proactively through resolution
- Investigate and resolve any OTC related complaints in coordination with other functions
- Provide prompt and professional responses to all Customer inquiries
- Create release and send invoices and other associated documentation to Customers.
- Receive customer complaints enter complaints in CRM and assign appropriate investigator
- Ensure correct execution of return orders
- Issue credit/debit notes with high attention to detail and accuracy when necessary
- Regularly perform and prepare for month-end closure checks to ensure all orders are invoiced
- Coordinate customer requests provide routine/OTC related documents to customers (e.g. CoA MSDS)
We believe you bring:
- Bachelors degree preferred or equivalent work experience preferably order management experience in a manufacturing environment
- Knowledge of SAP Sales & Distribution and Materials Managements Modules required
- Strong Microsoft office skills (Excel PowerPoint Visio etc.) and other forms of technology related to his/her job; keeps up to date on technological changes; adapts work approach to keep pace with innovations in technology
- Demonstrated ability to troubleshoot and quickly develop solutions
- Outstanding communication skills and ability to communicate with various levels and functions within the organization including global team members
- Must understand how production runs cycle times and capacity impact the management of orders
- B2B Customer Service experience or been exposed to similar function
- CRM experience is preferred
Good to know:
- This is a permanent onsite position on a full-time basis reporting to the Customer Service Supervisor and based in Houston TX.
- Please apply via our online recruitment system. We will not accept applications via e-mail. Once its with us we will review to see if we have a match between your skills and the role! For more information about our hiring process visit: look forward to receiving your application!
We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.
AboutNouryon:
Were looking for tomorrows Changemakers today.
If youre looking for your next career move apply today and join Nouryons worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care cleaning paints and coatings agriculture and food pharmaceuticals and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you we will gladly make way for your ambitions. From day one we support you with your personal growth through challenging positions and comprehensive learning and development opportunities in a dynamic international diverse and proactive working environment.
Visitourwebsiteand followus onLinkedIn.
#WeAreNouryon #Changemakers
We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents recruitment agencies or staffing companies.
Nouryon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other characteristic protected under applicable federal state or local law.
Required Experience:
Unclear Seniority
Employment Type
Full Time
