Regional Service Manager - Americas

Are you passionate about delivering exceptional service experiences driven by commercial excellence operational strategy and customer satisfaction

At Bang & Olufsen - a global leader in luxury audio-visual products we are looking for an experienced and proactive Regional Service Manager to join our global team!

As Regional Service Manager - Americas you will join our Global Field Service team primarily operating from Europe with local interaction across North and South this role you will design and maintain a transparent sustainable and efficient service network aligned with Bang Olufsens strategic and commercial goals. You will be responsible for building strong relationships with field service providers retail partners and internal stakeholders ensuring that our luxury service offering exceeds expectations across the Americas.

Key responsibilities

Develop document and implement a robust service network plan tailored to all relevant markets.

Manage and optimize service performance across KPIs cost and customer satisfaction (CSI).

Monitor warranty fairness and installation service budgets and performance.

Oversee the recruitment and onboarding process for certified service providers and installers in alignment with business requirements.

Oversee partner relationships and manage service contracts in collaboration with Global Service.

Conduct audits and quality control assessments of service partners.

Support execution of new service concepts and regional field initiatives.

What you bring

You bring a commercially driven mindset paired with profound technical understanding which allows you to enhance service delivery quality across diverse markets.

Moreover you bring:

3 years of professional experience in a commercial or service management role.

Proficient in leading teams and enhancing their capabilities.

Experience with technical service processes it would be a benefit if its in the luxury or consumer electronics industry.

Advanced skills in negotiation and managing stakeholder relations across different levels.

Effective communication and skills in presenting concepts.

Fluency in English (Spanish will be considered as advantage).

Strategic thinking with practical execution ability.

What we offer

Youll join a small agile and international team where your decisions matter and your ideas are heard. Collaborating closely with regional sales support and product teams as well as independent service partners and installers youll have a direct hand in ensuring our customers experience the highest service standards.

With approximately 1100 employees Bang Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat and our communication is open and trustworthy. We believe in mutual respect and with a unique pool of people coming from 55 countries we aim to build a more inclusive workplace to grow as professionals and as a company and remain innovative.

Compensation: 100.000 110.000 USD annually

Location: US New York

Start date: As soon as possible.

Travel: Approx. 20%

How to apply

Submit your CV and application in English by pressing the Apply button. Applications are assessed continuously so please apply as soon as possible and no later than 31st July 2025.

At Bang & Olufsen we believe in equal opportunities for all. We encourage applicants to focus on their qualifications skills and experience when submitting their CVs. Please refrain from including personal information such as photographs. Our hiring decisions are based solely on merit and we are committed to cultivating a diverse and inclusive workplace where everyone has an equal chance to succeed. If you see yourself in the position and believe you have the potential to support build B&Os future even if you dont meet all the requirements we sincerely encourage you to apply. We look forward to hearing from you!

If you want to know more about the position you are welcome to contact our Senior TA Consultant Antoniya Petkov on Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.

Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.

Bang & Olufsen has for 100 years developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world Bang & Olufsen is determined to create products that innovate audio technology. To this day every product is still characterized by the unique combination of beautiful sound timeless design and unrivalled craftmanship.