Duty Manager
Duty Manager
Posted on :
30-07-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a dynamic and experienced Duty Manager to join our team in Jakarta Indonesia. As a Duty Manager you will play a crucial role in ensuring exceptional guest experiences and smooth operations within our hotel.
- Lead and manage all aspects of the Rooms department ensuring service standards are consistently met with friendly and engaging service
- Handle guest concerns promptly and effectively implementing solutions to create memorable experiences
- Participate in yield management meetings and implement revenue management strategies to maximize room revenue
- Monitor key performance indicators for the Front Office department and take corrective actions as needed
- Maintain accurate Front Office documents and records in compliance with operational and organizational requirements
- Ensure all Front Office areas adhere to cleanliness hygiene and safety standards
- Optimize room inventory usage through monitoring control and feedback to support departments
- Organize work assignments schedules and vacations to ensure optimal utilization of manpower
- Train guide and support the team in providing outstanding guest welcoming experiences
- Collaborate with other departments to ensure seamless guest service across the hotel
- Adapt to the local culture and customs of Jakarta to enhance guest satisfaction
Qualifications :
- Proven experience in a front office leadership role within the hospitality industry
- Strong leadership and communication skills with the ability to motivate and guide a team
- Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
- Proficiency in Opera or related property management systems
- In-depth knowledge of hotel operations and revenue management practices
- Demonstrated ability to work flexible hours including nights weekends and holidays
- Strong organizational and time management skills
- Ability to make quick informed decisions in a fast-paced environment
- Excellent interpersonal skills with a focus on teamwork and collaboration
- Fluency in English; knowledge of Bahasa Indonesia or other local languages is a plus
- Familiarity with local culture and customs in Jakarta Indonesia
- Bachelors degree in Hospitality Management or related field preferred
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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