Customer Service Representative with German â Chat Support â Remote Work (Flexible 4, 6, or 8-Hour Shifts)
Customer Service Representative with German â Chat Support â Remote Work (Flexible 4, 6, or 8-Hour Shifts)
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Job Description
At Sutherland youll have the opportunity to work with great people on exciting projects for some of the worlds biggest global brands. You can develop new skills and gain professional experience in a supportive and dynamic environment.
Become part of one of our largest and most successful projects for a global leader in online shopping!
Due to our continuous growth we are looking for motivated customer-oriented individuals to strengthen our remote team!
We are looking for motivated customer-oriented colleagues with very good German skills who enjoy written communication via live chat and are flexible in their working hours.
Qualifications :
YOUR TASKS:
Responding to customer inquiries primarily via live chat or e-mail
Assisting with questions about orders accounts products and deliveries
Using internal tools to resolve customer issues and guide them through minor technical problems
Communicating professionally and courteously in accordance with our clients standards
Following established processes and quality guidelines
Forwarding complex inquiries to the appropriate departments
YOUR PROFILE:
Very good German skills (at least B2 level) especially in written communication
Good technical understanding and confident PC usage
Quick comprehension reliability and accuracy in written communication
Customer-oriented mindset independence and strong self-motivation
Willingness to work flexible shifts including evenings and weekends
Additional Information :
WE OFFER:
100% home office work from anywhere
Flexible shift models: 4- 6- or 8-hour shifts to suit your daily schedule
Working hours between 08:00 a.m. and 01:00 a.m. early late or in-between shifts available
Attractive salary monthly performance-based bonuses
Comprehensive benefits package: health and social insurance meal vouchers transportation allowance
Structured paid onboarding and training according to international standards
Refer a Friend employee referral program
Virtual team events games and networking opportunities
Various development opportunities in a growing international company
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
