Escalations AR Collections Representative
Escalations AR Collections Representative
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Job Description
Summary/Objectives
The Escalations AR Collections Representative is responsible for managing escalated complex or high-risk accounts resolving customer disputes and collaborating cross-functionally to drive resolution and timely payment. The ideal candidate has strong negotiation skills a customer-focused mindset and a deep understanding of AR and contract terms.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manage a portfolio of escalated and aged accounts (typically 60 or 90 days past due).
Investigate and resolve billing disputes misapplied payments and customer concerns.
Serve as the primary point of contact for internal and external escalations related to payment issues.
Monitor accounts to ensure resolution and timely follow-up.
Recommend accounts for write-off legal action or credit holds when necessary.
Contribute to continuous improvement initiatives within AR and collections.
- Help protect customer relationships by handling sensitive conversations with greater care and professionalism.
- Perform other related duties as assigned by the AR Manager or Finance leadership.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets.
Physical Demands
Ability to sit at a computer for prolonged periods of time.
Position Type/Expected Hours of Work
This is a full-time position. Days expected to work are Monday Friday; 40 hours. There is flexibility in the schedule of 7-4 or 8-5. There is rarely weekend or evening work but there is a possibility during busy times of the month and year.
Travel
No travel required
Required Education and Experience
High school diploma
3 years of experience in Accounts Receivable Collections or Credit & Risk.
Strong communication conflict resolution and negotiation skills.
Basic knowledge of computers
Knowledge of Windows Word and Excel
Preferred Education and Experience
Associates degree in Accounting
ECi E-Automate
Work Authorization/Security Clearance (if applicable)
Not Applicable
AAP/EEO Statement
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
