Aftermarket Sales Supervisor
Aftermarket Sales Supervisor
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Job Description
BioDot Inc. is recognized as a world leader in the supply of diagnostic manufacturing equipment which frequently enables inspires and educates scientists to commercialize their ideas from R&D through to manufactured products. We are part of ATS Corporation part of the Life Sciences Group and our segment positively impacts the quality of lives of billions of people across the globe by providing automation of point of care products/solutions and services across the healthcare and life sciences markets we choose to participate in.
Essential Duties
The Aftermarket Sales Supervisor will drive revenue growth from our existing install base while managing key sales operations processes. This role will focus on maximizing revenue from service contracts spare parts consumables and consulting services as well as overseeing the order-to-cash process ensuring efficient order acknowledgment and overall sales operational excellence. The Aftermarket Sales Supervisor will develop strategies to expand customer relationships and ensure seamless sales operations.
JOB DUTIES:
- Manage inside sales focused on driving revenue from the existing install base including service contracts spare parts consumables and consulting services.
- Develop and implement sales strategies to grow install base revenue focusing on customer retention and upsell opportunities.
- Oversee the order-to-cash process ensuring timely and accurate order processing invoicing and payment collection.
- Manage order acknowledgments ensuring clear communication with customers regarding order status and delivery timelines.
- Collaborate with customer support service teams and account managers to identify and pursue sales opportunities within the existing customer base.
- Monitor and analyze sales and operational metrics to optimize team performance and drive continuous improvement in both revenue growth and process efficiency.
- Ensure accurate and timely processing of sales orders renewals customer inquiries and order fulfillment.
- Maintain strong relationships with key customers ensuring high levels of satisfaction and addressing any order-related concerns or issues.
- Prepare and present regular reports on sales performance operational efficiency customer feedback and market trends to senior leadership.
- Work closely with marketing to develop targeted campaigns and promotions to support sales efforts.
- Collaborate with finance and supply chain teams to ensure alignment across all sales operations processes.
Qualifications
- Bachelors degree in Business Sales Marketing or a related field.
- 5 years of experience in inside sales sales operations or account management preferably in the life sciences or automation industry.
- Proven experience in managing and growing revenue from an existing customer base.
- Strong understanding of the order-to-cash process including order acknowledgment invoicing and payment collection.
- Strong leadership skills with experience in managing and developing sales teams.
- Excellent communication organizational and customer relationship management skills.
- Familiarity with CRM software ERP systems and sales analytics tools.
- Ability to work in a fast-paced environment and meet or exceed sales and operational targets.
The compensation range for this role is $85000- $100000 and is commission eligibile.
Join the Winning Team at BioDot a great place to automate your future! Take your place among the best in the business and grow your career with the Life Science BioDot division at ATS. We attract some of the most talented and motivated individuals from a range of fields with our global offering and growth opportunities as we expand throughout the world. We want you to be a part of our TEAM!!!
Work in an environment where a passion for innovation is combined with an uncompromised commitment to quality.
Benefits BioDot offers:
- Competitive compensation package
Comprehensive benefits (including health dental vision and employee assistance program)
Employee Stock Purchase Plan Eligibility
401k with employer match
Tuition reimbursement
Wellness reimbursement
Paid time off
Annual paid volunteer day off
Fully climate-controlled environment
Professional growth opportunities
And more!
Required Experience:
Manager
Employment Type
Temp
