Job Description:
Must Have Technical/Functional Skills:
- Change Management experience preferably in creation of CRQ using BMC helix ITSM
Roles & Responsibilities:
- Developing and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance.
- Working with project teams to integrate change management activities into the overall project plan.
- Identifying potential risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
- Conducting impact analyses assess change readiness and identify key stakeholders.
- Providing input document requirements and support the design and delivery of training programs.
- Managing stakeholders and ensuring clear and timely communication about the change.
- Monitoring the adoption utilization and proficiency of individual changes.
- Creating and managing measurement systems to track adoption utilization and proficiency of individual changes.
- Identifying resistance and performance gaps and work to develop and implement corrective actions.
- Working with project managers to ensure smooth of changes and transition.