ITSM and ServiceNow Analyst EMEA - 2yr Fixed Term Contract (Salaried)
ITSM and ServiceNow Analyst EMEA - 2yr Fixed Term Contract (Salaried)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
ITSM and ServiceNow Analyst EMEA - 2yr Fixed Term Contract (Salaried)
The Company
Eisai is a leading research based pharmaceutical organisation with an extensive portfolio across the Oncology Neurology and Pain therapy areas.
By joining Eisai you will be working for an organisation with a human healthcare philosophy which means that we put the patient first in everything we do.
Your new role
The ServiceNow Analyst is to be the single point of contact for the support and delivery of the Service Now platform ensuring the capabilities are shared and understood among all internal business stakeholders. Ensuring the demands are delivered and supported in an efficient way according to SLAs with the support of the 3rd Party ServiceNow Development company.
Acting with consultative approach on Service Now platform and ITSM best practices
What are we looking for
- Degree qualified desirable
- ServiceNow certifications a must
- ITIL Certifications ideally at advanced level
- Good knowledge of a broad range of IT technology platforms products services.
- Demonstrated experience working in IT ideally Service Desk
- Demonstrated experience working with ServiceNow toolset at developer level
- Experience of implementing and supporting ServiceNow ITSM ITOM as minimum with additional module experience a bonus e.g. ITBM CSM HR
- Experience of ITSM best practice frameworks and implementation of these ideally from an IT support/ ServiceDesk background
- Experience in upgrades to the ServiceNow platform
- Experience of working with external service providers.
- Business/customer facing experience
- Experience of project Management methodologies and practices
- Proven track record of working both in a team and independently
What we offer in return
- Eisai offers a competitive salary and excellent wider benefits package that includes
- Hybrid working (Depending on role)
- Car/Car Allowance (Depending on role)
- Electric charging points for Electric/Hybrid vehicles
- Discretionary Bonus
- Free onsite parking
- Subsidised onsite restaurant and coffee shop
- Learning and development opportunities
- Retail discounts
- Well-being & mental health awareness programmes
- Multi-faith prayer room
You will also be based out of our excellent EMEA Knowledge Centre (EKC) facility which is our EU Headquarters and offers an inclusive and collaborative working environment.
What you need to do next
If you are interested in this position please click apply now at the top of this advert. Upon submitting your application you will be asked to complete your profile and upload a copy of your CV along with any additional information to support your application.
If you have any questions please contact us on
Eisai Recruitment Statement
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We look forward to receiving your application.
Eisai EMEA EDI Commitment Statement
We believe that diverse and inclusive teams promote wellbeing learning and innovation helping Eisai serve our patients their families our employees and society. Our commitment is:
- to embrace and celebrate our differences respecting and valuing each other.
- to include equity diversity and inclusion practices in all that we do so everyone has a full sense of belonging.
- to value individual talent where every employee can be themselves and thrive in an environment of openness trust and integrity
Required Experience:
IC
Employment Type
Full-Time
