ServiceNow functional BA
ServiceNow functional BA
Posted on :
31-07-2025
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1 Vacancy
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Job Description
ServiceNow functional BA
Houston TX 4 days in office
Duration: 6 month
- Minimum 7 years experience.
- Engage with stakeholders to understand business processes and pain points.
- Document functional requirements and translate them into ServiceNow capabilities.
- Conduct workshops and interviews to elicit detailed requirements.
- Design workflows and business processes using ServiceNow modules (e.g. ITSM ITOM).
- Recommend process improvements and automation opportunities.
- Ensure alignment with ITIL best practices and understanding of CMDB framework
- Collaborate with technical teams to design ServiceNow solutions.
- Create functional specifications user stories and acceptance criteria.
- Validate that the solution meets business needs before deployment.
- Participate in functional testing UAT (User Acceptance Testing) and defect triaging.
- Ensure quality and usability of the delivered solution.
- Act as a liaison between business users and technical teams.
- Provide regular updates demos and training to stakeholders.
- Manage expectations and ensure smooth communication flow.
- Prepare user manuals training materials and process documentation.
- Conduct training sessions for end-users and administrators.
- Support go-live activities and troubleshoot issues.
- Monitor performance and gather feedback for continuous improvement
Employment Type
Full-time
Key Skills
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