Care Management Team Leader (Hybrid)

Join the Erie team! Motivated by the belief that healthcare is a human right we provide high quality affordable care to support healthier people families and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957 we have provided high-quality care to diverse patients most in need regardless of their insurance status immigration status or ability to pay.

Erie Family Health Centers a nationally recognized top workplace with 13 sites in Chicago and suburbs is looking for a valuable addition to our Patient Programs Team! The Team Leader Licensed Care Management is responsible for the performance management of the Licensed Care Managers and ensures the delivery of comprehensive high-quality patient-centered care management services for Erie Family Health Centers high-risk patients. Key responsibilities facilitate onboarding training oversight of licensed staff members performance 1:1 supervision approving timecards and support meeting contractual requirements.

At Erie we are proud to provide competitive salaries high-quality health care plans generous time off benefits retirement benefits and more! Erie employees are eligible for Eries Full Benefits Package that includes Medical Dental Vision Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employees biweekly salary. Annual Paid Time Off: starting at 20 days of PTO and 8 paid holidays. Competitive salary annual merit increases plus room for growth and career advancement.

*Compensation is based on each candidates experience skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Responsible for piloting proposed workflows and providing feedback Senior Program Coordinator
• Facilitates onboarding training and participates in interviewing candidates as requested by Senior Program Coordinator
• Supervises licensed staff members through 1:1 supervision conducts formal evaluations and performance improvement plans
• Responsible for interviewing and coordinating training for newly hired and additional coaching/training opportunities based on performance evaluation
• Provides care management services including completion of comprehensive risk assessment care plans medication reconciliation and monthly follow-ups for a panel of patients consistent with contractual and Erie requirements for quality and service excellence

Education

Required:

• Nurse: Current RN in Illinois.
• Behavioral Health: Current Illinois LCSW LSW LCPC or LPC licensure and masters degree required.

Preferred:

• An advanced degree is a plus.

Experience

Required:

• One (1) year of experience as a licensed professional (see Education section below for credentials)
• Three (3) years of medical or mental health case management/care coordination or related work experience

Preferred:

• Experience with staff supervision and performance management preferred.
• Experience with performing quality assurance and meeting project metrics.
• Experience working in a community health setting is preferred.

Skills and Knowledge

Required:

• Comfort using telephone interpretation support required.
• Computer and data-entry skills
• Ability to establish and maintain effective working relationships with co-workers clients and community partners
• Ability to work with staff members across all levels of the agency
• Demonstrates ability to coordinate program performance and execute change when needed

Preferred:

• Bilingual fluency (English/Spanish) preferred (verbal and written) (May be required to assist or work with non-English/Spanish only speaking patients and/or guests.)
• Demonstrates efficiency promoting process improvement
• Ability to plan organize implement evaluate and modify program needs
• Ability to problem solve and address issues as they arise
• Willing to learn to manage direct reports and people management

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission vision and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.