Sr. Media Specialist Enterprise Account Engineer, AWS Enterprise Support, Strategic Industries
Sr. Media Specialist Enterprise Account Engineer, AWS Enterprise Support, Strategic Industries
Posted on :
30-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Senior Media Specialist Enterprise Account Engineers (M-EAE) work across all AWS Elemental media products services and CloudFront and apply their product and domain expertise to key customer projects during the specification development deployment and acceptance phases of projects to deploy enterprise video workflows. Along with a Media Specialist TAMs the M-EAE role assists in driving long-term success for key enterprise accounts. The M-EAE develops deep technical knowledge on the operational aspects of customer workflows providing proactive guidance on best practices to help these customers achieve operational reliability resiliency and scalability. Depending on customer needs they may work closely with Media Specialist Solutions Architecture or AWS Professional Services teams with the M-EAE focusing on operational success. The M-EAE becomes a primary technical resource for AWS Support during production operation of these media workflows. While a M-EAE is not expected to develop software a software development background is valuable in helping understand complex customer needs and drive software solutions. Most importantly M-EAEs recognize that long-term customer success depends on proactive domain-focused guidance to ensure customer workflows are deployed following best practices that are associated with on-going support and operations delivered throughout the lifespan of the customer.
Up to 10% travel required
Key job responsibilities
- Act as the primary technical point of contact representing the technical needs of high-value media workflow for key enterprise accounts
- Participate in the on-boarding and off-boarding requirements of assigned key customers
- Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
- Interface with customer project managers and technical owners to understand key technical and operations requirements
- Collaborate with Product Managers to define customer technical requirements helping to advocate for solutions that drive long-term operational success
- Work with Engineering managers to ensure delivery of product features to meet customer technical requirements
- Work closely with product and workflow testing teams at either AWS Elemental HQ or customer locations to verify technical integration of products into customer workflows
- Ability to effectively communicate with technical leads at internally and at key accounts across up and down both organizations
- Work with designated support engineers to raise the customer experience bar with 24x7 support this includes establishing and facilitating customer specific training to ensure the customer support experience is high across the team.
About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- Bachelors Degree in Computer Science Math or related discipline required or equivalent work experience
- 3 years experience using the public cloud as a developer architect systems engineer or technical implementer
- 3 years experience in systems engineering or technical operations support with some customer-facing responsibilities
- 3 years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business
- 3 years of experience in video compression packaging and delivery mechanisms such as HLS DASH CMAF RTMP UDP and file based workflows
- Experience in a 24x7 operational services or support environment
- Experience with Amazon Web Services
- Ability to understand and communicate business and technical needs
- Excellent communication skills including facilitation negotiation and conflict resolution
- Excellent hardware/software problem-solving skills and ability to navigate challenging situations in a professional manner with minimal guidance
- Ability to interact with and influence technical personnel at all levels
- Familiarity with one or more Linux-based scripting language (e.g. Python Bash JavaScript etc.) or object oriented programming languages (Java C C#)
- Experience with CentOS or RedHat Linux distributions
- Experience with Content Delivery Networks (CDNs) (e.g. AWS CloudFront Akamai EdgeCast Level 3 Limelight)
- Willingness to work closely with customers during live events including nights and weekends
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Senior Media Specialist Enterprise Account Engineers (M-EAE) work across all AWS Elemental media products services and CloudFront and apply their product and domain expertise to key customer projects during the specification development deployment and acceptance phases of projects to deploy enterprise video workflows. Along with a Media Specialist TAMs the M-EAE role assists in driving long-term success for key enterprise accounts. The M-EAE develops deep technical knowledge on the operational aspects of customer workflows providing proactive guidance on best practices to help these customers achieve operational reliability resiliency and scalability. Depending on customer needs they may work closely with Media Specialist Solutions Architecture or AWS Professional Services teams with the M-EAE focusing on operational success. The M-EAE becomes a primary technical resource for AWS Support during production operation of these media workflows. While a M-EAE is not expected to develop software a software development background is valuable in helping understand complex customer needs and drive software solutions. Most importantly M-EAEs recognize that long-term customer success depends on proactive domain-focused guidance to ensure customer workflows are deployed following best practices that are associated with on-going support and operations delivered throughout the lifespan of the customer.
Up to 10% travel required
Key job responsibilities
- Act as the primary technical point of contact representing the technical needs of high-value media workflow for key enterprise accounts
- Participate in the on-boarding and off-boarding requirements of assigned key customers
- Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
- Interface with customer project managers and technical owners to understand key technical and operations requirements
- Collaborate with Product Managers to define customer technical requirements helping to advocate for solutions that drive long-term operational success
- Work with Engineering managers to ensure delivery of product features to meet customer technical requirements
- Work closely with product and workflow testing teams at either AWS Elemental HQ or customer locations to verify technical integration of products into customer workflows
- Ability to effectively communicate with technical leads at internally and at key accounts across up and down both organizations
- Work with designated support engineers to raise the customer experience bar with 24x7 support this includes establishing and facilitating customer specific training to ensure the customer support experience is high across the team.
About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- Bachelors Degree in Computer Science Math or related discipline required or equivalent work experience
- 3 years experience using the public cloud as a developer architect systems engineer or technical implementer
- 3 years experience in systems engineering or technical operations support with some customer-facing responsibilities
- 3 years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business
- 3 years of experience in video compression packaging and delivery mechanisms such as HLS DASH CMAF RTMP UDP and file based workflows
- Experience in a 24x7 operational services or support environment
- Experience with Amazon Web Services
- Ability to understand and communicate business and technical needs
- Excellent communication skills including facilitation negotiation and conflict resolution
- Excellent hardware/software problem-solving skills and ability to navigate challenging situations in a professional manner with minimal guidance
- Ability to interact with and influence technical personnel at all levels
- Familiarity with one or more Linux-based scripting language (e.g. Python Bash JavaScript etc.) or object oriented programming languages (Java C C#)
- Experience with CentOS or RedHat Linux distributions
- Experience with Content Delivery Networks (CDNs) (e.g. AWS CloudFront Akamai EdgeCast Level 3 Limelight)
- Willingness to work closely with customers during live events including nights and weekends
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
