Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are looking for a professional and detail-oriented Customer Support Specialist to join our growing team in Orlando. The ideal candidate will be passionate about delivering exceptional service solving customer inquiries efficiently and providing timely support across various communication channels.
Responsibilities
Provide prompt and courteous assistance to customers via phone email and chat
Resolve product or service-related issues with empathy and efficiency
Maintain accurate records of customer interactions and transactions
Collaborate with other departments to escalate and resolve complex issues
Identify trends in customer concerns and recommend improvements
Uphold a high standard of professionalism and customer-first approach
Qualifications :
Qualifications
High school diploma or equivalent; Associate or Bachelors degree is a plus
1-3 years of experience in customer support or related field
Strong verbal and written communication skills
Excellent problem-solving abilities and attention to detail
Ability to multitask and remain calm under pressure
Proficiency in CRM software and Microsoft Office tools
Additional Information :
Benefits
Competitive salary ($55000 - $65000 annually)
Health dental and vision insurance
Paid time off and holidays
Ongoing training and career development opportunities
Supportive and collaborative team environment
Opportunities for internal growth and advancement
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
