Customer Success Representative
Customer Success Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Job description
We are looking for a Customer Success Representative EES Verification Fulfillment. Youll help shape a new business at Experian and help to lead market reach of new and existing products in this space.
As the ideal candidate youll need to be to quickly prioritize opportunities and have a desire for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver working across functional units to ensure success. Raise issues before they turn into problems is critical. You also bring creative and strategic solutions to the table to help solve complex problems and is someone who is a change agent to evolve processes and challenge current thinking. You will report to Customer Success Leader.
You are:
- Collaborative partnering skills including with fellow team members peers and stake holders; connect ideas across internal and external opportunities
- Creative and Curious challenge traditional approaches inquisitive with a interest in looking for new opportunities
- Determined and Disciplined optimistic about what can be; persistent looks for high levels of activity demonstrate a fierce commitment to challenging status quo
What youll do
- Field general questions regarding the Verification Fulfillment service from clients
- Provide service and platform training to clients
- Consult with clients on best Verification Fulfillment practices to achieve usage results
- Coordinate handling of inquiries and disputes
- Provide standard performance / usage reports
- Coordinate internal support resources to solve identified concerns
- Cross-collaborate with Sales Implementation Solutions Product and Data Operations to ensure our service and delivery delivers on 100% client commitments
- Be a client advocate to address issues
- Join meetings to serve as Verification Fulfillment subject matter expert
- Collaborate with other leaders on this multi-year major strategic initiative to build a new business
- Grasp new technologies and learning a new business
Qualifications :
Qualifications
- Experience Managing multiple tasks and prioritize multiple work items.
- Must remain flexible and be comfortable with ambiguity within a constantly changing environment.
- Knowledge of human capital management systems or HR/Payroll/Tax related product offerings
- Can expect and navigate obstacles
- You can interpret data and present professional content to stakeholders
Additional Information :
Perks:
- Lucrative overachievement plan
- Experian Elite Annual trip for Top Performers
- 15 days of vacation accrual annually five sick days two volunteer days
- Wellness plans online discounts employee discounts pet insurance and more
- Employee stock purchase program and 401K matching and immediate vesting
- Fully remote role
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Remote
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Customer Service
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
