Front Of House Manager
Front Of House Manager
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Job Description
Key Responsibilities:
- Oversee all front desk operations including guest check-in and check-out reservations room assignments and guest inquiries.
- Lead train schedule and supervise the front office team (including receptionists concierge bell staff and night auditors).
- Ensure the highest level of guest service is delivered consistently handling VIPs and special requests professionally.
- Manage the front office budget monitor occupancy revenue and front office KPIs.
- Address and resolve guest complaints and issues promptly and effectively.
- Coordinate with Housekeeping and Maintenance to ensure rooms are ready and guest issues are resolved efficiently.
- Ensure all front office procedures are in line with company policies and brand standards.
- Maintain accurate records for billing guest accounts and reports for management review.
- Ensure compliance with health safety and security regulations.
- Foster a positive and motivated team environment to support staff development and high morale
Qualifications :
The successful candidate will have:
- Minimum of 2 years experience in a similar role in a 4 or 5 star property
- Diploma or Degree in Hospitality Management or related field (desirable)
- Strong command of English with excellent communication and interpersonal skills
- Previous experience with OPERA and proficiency in MS Office
- Strong leadership skills with ability to manage and motivate a team
- Exceptional guest service and problem-solving abilities
- Flexibility to work various shifts including weekends and Bank Holidays
Additional Information :
At Carton House a Fairmont Managed Hotel we put culture at the center of everything we do.
We do this because we believe that happier employees mean a more successful business;
because we value all team members of all levels of seniority; because we recognise that it is our people who fuel our long-term growth and future success.
Our people are our lifeblood.
Why work for Carton House
- To be part of Accors large global hospitality network.
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Learning and development opportunities.
- Employee Assistance Programme.
- Strong team focus and team atmosphere.
- Meals and uniform are provided.
- Free parking.
- Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
- Training is provided both on-the-job and through organised training seminars with both internal and external trainers.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
