Senior Manager, Renewals CoE
Senior Manager, Renewals CoE
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Job Description
The Renewal Sales organization at ServiceNow is undergoing an exciting transformationreimagining our go-to-market (GTM) approach elevating the customer experience and fueling the companys growth. As we scale rapidly we are seeking a strategic and dynamic leader to lead the Renewals Centre of Excellence (CoE). This high-impact role will be instrumental in driving key renewal sales initiatives and enabling scalable cross-functional programs that support our growth and operational excellence.
About the Role:
As Senior Manager of the Renewals CoE you will play a critical role in shaping and executing transformational programs that support both our Renewals and Use Verification teams. You will report to the AVP of Subscription Use Verification and collaborate closely with regional Renewals leaders and stakeholders across sales operations product and customer success.
This is a quota-carrying leadership position with the following primary areas of focus:
- New Product Introduction (NPI): Represent the Renewals organization in the NPI process to ensure product readiness for Renewals and prepare Renewals specific product enablement to ensure organizational readiness to addition you will own the development of sales and customer-facing assets that support renewing customers in moving to new offerings.
- RenewalCP1 Centre of Excellence: Lead a team of product migration specialists responsible for supporting the renewal sales team in crafting commercial proposals. This includes assisting with the design preparation and presentation of renewal offers to customers with a focus on migration optimization and value realization.
- Support Renewal Account Manager (RAM) Onboarding: Maintain and evolve RCoE specific onboarding programs for newly hired RAMs (Renewal Certification & Quoting WorkshopCJ2 )
- Scale and evolve the Renewals Centre of Excellence as a strategic function. Develop value add service offering for Renewals based on improving RAM productivity. Lead cross-functional initiatives in collaboration with program sponsors and senior stakeholders that deliver scalable processes that improve operational efficiency and drive renewal success.
About You
You are a Renewals leader who combines strategic vision with strong execution. You bring deep SaaS expertise and a passion for driving operational excellence and customer impact. Specifically you:
- Are a subject matter expert in Renewals with a proven ability to think strategically while executing tactically.
- Have experience developing impactful sales enablement tools and customer-facing collateral (samples will be requested).
- Possess a strong understanding of SaaS sales motions renewals licensing models and product readiness workflows.
- Have led cross-functional initiatives in a matrixed environment and embrace continuous improvement practices.
- Build trusted relationships and influence stakeholders at all levels with ease.
- Communicate clearly and collaboratively always putting the customer at the center.
- Thrive in fast-paced high-growth settings where agility and focus are essential.
- Have experience managing Renewals budgets headcount planning and key business rhythms such as quarterly All Hands.
This role is perfect for someone who brings order to ambiguity thrives in complexity and is energized by the opportunity to shape a growing customer-first organization.
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Qualifications :
Qualifications:
- 8 years of progressive experience ina Renewals environment.
- 3 years of Sales enablement experience including the design and build of Sales and Customer facing collateral
- 3 years of experience with ServiceNow products and product packaging; past present and future and their impact for renewals.
- Strong communication cross-functional collaboration and executive presence. Ability to convey complex ideas in a clear and concise manner both verbally and in writing.
- A focus on execution with a proven track record of taking initiative and thinking outside the box.
- Highly skilled at building trusted relationships with peers and stakeholders.
- Superb ability to influence and motivate others drive collaboration teaming & resolve conflict between diverse stakeholder groups.
- Sharp business judgment ability to drive consensus around business priorities and prioritize resources to capture opportunity.
- Demonstrated experience & involvement in cross functional programs and initiatives.
- Comfort with challenging the status-quo and identifying opportunities for improvements in the organisation.
- Action oriented mindset ability to meet new opportunities and challenges with creativity and enthusiasm
- A Win as a team attitude and experience leading global teams to drive collaboration and results.
- A growth mindset exceptional learning agility and passion for inspiring a culture of continued learning within the organisation.
For positions in this location we offer a base pay of $122640 - $202370 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
