C1 English Speaker Customer service Agent
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Job Description
Job Title: C1 English Speaker Customer Service Agent
Company Overview:
RayaCX is a leading customer experience management company based in Cairo Egypt. We provide a wide range of services to our clients including customer service technical support and sales support. Our goal is to help our clients deliver exceptional customer experiences and build long-term relationships with their customers.
Job Overview:
We are seeking a highly motivated and skilled C1 English Speaker Customer Service Agent to join our team in Cairo Egypt. The ideal candidate will have excellent communication skills a strong customer service mindset and the ability to work in a fast-paced environment. As a Customer Service Agent you will be responsible for providing exceptional customer service to our clients customers handling inquiries and resolving issues in a timely and efficient manner.
Key Responsibilities:
- Handle inbound and outbound customer service calls in a professional and courteous manner.
- Provide accurate and timely information to customers regarding products services and policies.
- Resolve customer complaints and issues by actively listening identifying the problem and finding a satisfactory solution.
- Document all interactions with customers in our CRM system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Meet or exceed performance targets including call handling time first call resolution and customer satisfaction.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Continuously improve knowledge of products services and processes to provide the best support to customers.
Requirements:
- C1 level proficiency in English (written and spoken).
- Previous experience in a customer service role is preferred.
- Excellent communication skills and a customer-centric mindset.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Proficient in using Microsoft Office and CRM systems.
- Flexibility to work in shifts including evenings and weekends.
Employment Type
Full Time
