Banking Customer Service
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Job Description
Position: Banking Customer Service Representative
Company Overview:
RayaCX is a leading customer experience management company that provides exceptional services to clients in various industries including banking. Our mission is to deliver unparalleled customer service and support to our clients while continuously striving for excellence and innovation. We are currently seeking a highly motivated and skilled Banking Customer Service Representative to join our team in Cairo Egypt.
Job Summary:
As a Banking Customer Service Representative you will be responsible for providing top-notch customer service to our clients in the banking industry. You will handle a variety of customer inquiries complaints and requests while ensuring their satisfaction and retention. This is a full-time position with the opportunity for growth and advancement within the company.
Key Responsibilities:
- Respond to customer inquiries and complaints via phone email and chat in a timely and professional manner
- Provide accurate and efficient solutions to customer issues while maintaining a high level of customer satisfaction
- Identify and escalate complex issues to the appropriate department for resolution
- Keep accurate records of customer interactions and transactions
- Stay updated on product and service offerings to provide accurate information to customers
- Collaborate with team members and other departments to improve overall customer experience
- Meet and exceed set targets and goals such as customer satisfaction and retention rates
Qualifications:
- Bachelors degree in Business Administration Finance or a related field
- 2 years of experience in customer service preferably in the banking industry
- Excellent communication skills both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Proficient in Microsoft Office and customer service software
- Fluent in English and Arabic (written and spoken)
- Availability to work flexible hours including weekends and holidays if needed
Why Work for Us
At RayaCX we believe that our employees are our greatest asset. We offer a competitive salary and benefits package as well as a positive and inclusive work environment. As a member of our team you will have the opportunity to work with a diverse group of individuals and contribute to the success and growth of the company.
If you are passionate about customer service and have a strong background in the banking industry we encourage you to apply for this exciting opportunity. Join us at RayaCX and be a part of our journey to deliver exceptional customer experiences.
14000 EGP
Employment Type
Full Time
