Senior User Research Manager
Senior User Research Manager
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Job Description
Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.
With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
London Benefits Research at Monzo
Were here to make money work for everyone and were doing things differently. For too long banking has been obtuse complex and opaque.
We want to change that and build a bank with everyone for everyone. Our amazing community suggests features test the app and give us constant feedback so we can build something everyone loves.
Were focused on solving problems rather than selling financial products. We want to make the world a better place and change peoples lives through Monzo.
About our User Research Team: We are currently a team of more than 20 individual contributors who are embedded into collectives i.e Core Banking Business Banking etc working cross functionally with Product Design Product Management and Engineering teams. Our research organisation is led by Katherine Vaughan our Director of User Research.
What youll be working on:
- Managing a team of user researchers across 1-3 collectives (these are product verticals like Payments or Wealth)
- Working closely with with your collective leadership to shape our product strategies and ensure the teams are solving the right customer problems in the right ways
- Scaling the impact research has on our strategies across the organisation.
- Increasing visibility of key research insights and making sure action is taken as a result
- Working in partnership with the Director of Research to make sure everyone in the research team is working on the highest impact areas and individuals have autonomy to make those decisions where possible.
- Understanding your direct reports well so you can place them where they fit for impact growth and happiness.
- Developing sustainable ways of nurturing all talent within the Research team.
- Leading forums that allow the whole research team to feed into decisions and shape the team.
- Working with Research Operations and the Research Director to scale team systems and processes as we grow.
- Continually raising the standard of research through timely feedback and improved processes and rituals.
- Hiring brilliant diverse User Researchers and ensuring a smooth onboarding process for them.
- Making sure the team has an active presence in the external community and is appealing to a diverse set of hiring prospects.
Your day-to-day:
- Work within 1-3 critical business areas to develop and deliver a product strategy including building a deep understanding of customer needs and market opportunities and how well differentiate ourselves and grow.
- Providing support for around 5-10 direct reports through clear development goals timely updates and feedback and regular 1:1s.
- Collaborate with and influence key stakeholders across the organisation including the wider product teams company leadership marketing compliance legal regulatory affairs and more to get alignment and support for the strategy
- Work closely with design product marketing data and engineering leadership in your areas to set the right conditions for the teams to do their best work and problem solve our key customer needs
- Shaping development practices like progression frameworks across the wider team.
- Taking an active role in our Design Leadership team alongside our Chief Design Officer Research Director Design Directors and Senior Design Managers.
- Continually educating everyone at Monzo including senior stakeholders on what research can and cant be used for.
You should apply if:
- You have experience working as a User Researcher in a high growth product or technology organisation
- You enjoy bringing momentum to projects unblocking progress and focusing on achieving the most exciting outcomes (not the fanciest outputs)
- You care about the quality of the product that sits in our users hands and the overall experience they have with Monzo
- Youve worked collaboratively with other disciplines like Data Product and Design
- Youre an experienced coach mentor and leader of seasoned User Researchers with at least 5 years experience
- Youre happiest when the people in your teams feel supported are growing and can work effectively
- You have an approachable and supportive leadership style when youre needed but you also empower direct reports to work autonomously
- Youve managed a team of at least 3 high performers and resolved performance issues
- You have experience teaching and coaching non-researchers about research
- You have demonstrable experience making decisions that promote diversity and inclusion
- You have experience making use of marketing insights quantitative user research product data and a range of other insights for better decision making
The Interview Process:
Our interview process involves 3 main stages:
- Recruiter call (30 minutes). A video chat with Natalie who is part of our hiring team. This focuses on general suitability for Monzo.
- Research Leadership Ways of Working (60 minutes). You will be sent a pre-interview task by the hiring team which you will discuss in the interview followed by situation questions.
- Final loop (Total 1hr 30-2 hours). Split into 2 interviews - Managing teams & People Teamwork & Impact
Our average process takes around 2-3 weeks but we will always work around your availability.
Whats in it for you:
base salary (depending on experience) plus stock options
This role can be based in our London office but were open to distributed working within the UK (with ad hoc meetings in London).
We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
Learning budget of 1000 a year for books training courses and conferences
And much more see our full list of benefits here
If you prefer to work part-time well make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.
#LI-NH1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.
If you have a preferred name please use it to apply. We dont need full or birth names at application stage
Required Experience:
Manager
Employment Type
Full Time
