Hotel Front Office Supervisor
Hotel Front Office Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Location
New Haven Hotel
Located in downtown New Haven and just steps away from the prestigious Yale University the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Havens skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus.
Come join our award winning team at the only 4-diamond hotel in New Haven where youll experience a rewarding and fostering work environment!
Job Description
Responsible to assist the Front Office management team in ensuring seamless operations at the Front Desk. To include Guest Services. Train Front Desk and Guest Service Agents.
Create a warm and welcoming guest experience. Assist in resolving guest issues and recovery. Function as an MOD in absence of a manager.
Responsibilities
Oversee the daily operations of the Front Desk & Guest service Agents on a scheduled shift
Ensure policies and procedures are consistently followed by Front Desk & Guest service Agents on a scheduled shift
Lead by example
Facilitate room blocks shift reports and room inspections
Qualifications
2 year degree in related course of study with prior supervisory experience in a luxury labor hotel setting
Graduated Omni LID / SDDP may be considered in lieu of Front Desk Supervisor experience
Hotel PMs system experience preferably Opera. Cashiering experience
Strong technical competencies mentoring and engagement skills
Ability to stand entire shift
Ability to work a varied schedule in accordance with business needs
End of Job Description
Required Experience:
Manager
Employment Type
Unclear
