BOB Hotels - Boutique on Budget Hiring Front Desk Manager
BOB Hotels - Boutique on Budget Hiring Front Desk Manager
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1Year
$ 17 - 18
1 Vacancy
Job Description
We are seeking a Front Desk Manager to join our team of professionals at the flagship BOB Hotel in Tallahassee. Our Front Desk Manager is driven experienced and looking for a long-term role with BOB Hotels brand. The Front Desk Manager is responsible for training developing and coaching the front desk staff as well as occasionally overseeing housekeeping and other hotel functions. This role is vital to the success of the hotel as our Front Desk Manager drives and demonstrates our unparalleled level of customer service. You will help to build the brand by being a fully contributing member and voice of the team.
If you have experience in the hospitality industry and are looking for more than just your next job please apply today for immediate consideration.
What We Offer:
- Health benefits package with majority employer contribution
- Competitive starting salary
- Performance-based rewards program
- Encouragement and platform for advancement with a rapidly expanding organization
- Bonus opportunities
- A supportive and dynamic work environment
Job Responsibilities:
- Train all front desk staff in procedures appearance and etiquette for a Boutique Level experience. Respect. Manners. Poise. Selflessness. Attentiveness. Friendliness. Accuracy. Professionalism. Attention-to-Detail. Salesmanship. Knowledge of the property and local area. Making guests feel welcome and inspired.
- Monitor competitor rates and inventory; make suggestions to the General Manager and report disparities.
- Create and develop the Front Desk schedule while factoring in PTO time off requests and extended LOA; publish on Wednesday for two weeks in advance.
- Service Recovery: Investigate all guest complaints service poor guest reviews and safety-related issues thoroughly and assist in resolving guest complaints in a friendly respectful and accommodating manner (promptly notify General Manager of any guest concerns especially those that could affect revenue or guest satisfaction statistics).
- Perform accurate adjustments on guest receipts as needed seeking approval for transactions greater than the pre-approved budgeting allotment.
- Work the high-demand weekend shift (Fridays Saturdays and Sundays) flexible to cover varying date shifts as needed.
- Promptly coach and counsel front staff within 24 hours of the original incident.
- Collaborate with housekeeping maintenance and FD to accurately track room readiness and deliver optimal service to guests.
- Occasionally perform as housekeeping supervisor.
- Demonstrate a positive and respectful attitude to coworkers vendors and guests.
- Ensure the timely completion of weekly/monthly/quarterly inventories of the boutique breakfast and coffee shop order accordingly. Notify the General Manager of significant deficiencies or any orders exceeding budgeting guidelines.
- Responsible for being considered essential personnel during emergencies (during and after hours) and/or inclement weather and is required to report or remain at the hotel until otherwise released by the General Manager.
- Responsible for willingly taking on special projects or assignments outside of regular duties.
- Responsible for participating in the interview and selection process and for joint approval (with General Manager) of all line-level staff.
- Responsible for assisting the General Manager with standard and complex hotel operations.
- Second in the chain of command: Responsible for operating the hotel independently when the General Manager is not on property.
- Perform other duties as assigned.
Job Requirements:
- High school or General Education Degree (GED) or one to two years of related experience and/or training; or an equivalent combination of experience and education.
- Perform each job duty and responsibility.
- Be a team player with a positive attitude toward vendors coworkers and guests.
- Excellent written and verbal communication skills.
- Strong time management organizational interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to work cohesively as part of a team.
- Ability to pass a background check.
- Maintain a professional and neat look and demeanor.
- Strong leadership and communication skills.
- Ability to work well under pressure and manage multiple tasks.
- Ability to work a flexible schedule including weekends and holidays.
High school or General Education Degree (GED), or one to two years of related experience and/or training; or an equivalent combination of experience and education. Perform each job duty and responsibility. Be a team player with a positive attitude toward vendors, coworkers, and guests. Excellent written and verbal communication skills. Strong time management, organizational, interpersonal, and problem-solving abilities. Highly responsible & reliable. Ability to work cohesively as part of a team. Ability to pass a background check. Maintain a professional and neat look and demeanor. Strong leadership and communication skills. Ability to work well under pressure and manage multiple tasks. Ability to work a flexible schedule, including weekends and holidays.
Education
High school or General Education Degree (GED), or one to two years of related experience and/or training; or an equivalent combination of experience and education.
Employment Type
Full Time
