Front Office Supervisor - Full Time
Front Office Supervisor - Full Time
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Job Description
We are looking to appoint a Front Office Supervisor at Oaks Brisbane Festival Suites on a full-time basis. This is an exciting opportunity for an experienced customer service professional to join a dynamic team with a range of excellent benefits available.
About the Role:
- Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
- Serve as a role model sharing your expertise and continuously motivating the team to achieve high standards of service.
- Oversee the completion of daily tasks ensuring they are executed accurately and in a timely manner.
- Manage guest arrivals and departures efficiently ensuring a seamless check-in/check-out experience.
- Address and resolve guest complaints promptly and professionally maintaining high levels of guest satisfaction.
Hourly Rates (excluding superannuation):
Monday - Friday: $29.88 per hour
Saturday: $37.35 per hour
Sunday: $44.82 per hour
Qualifications :
To be successful in this role you will possess the following qualifications and attributes:
- Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
- Extensive background in the hospitality industry ideally within a hotel or resort setting with a thorough understanding of guest service standards and operations.
- Exceptional customer service skills with the ability to maintain a consistently positive and professional demeanor even in high-pressure situations.
- Strong time management skills with the ability to prioritize tasks efficiently and ensure timely completion of duties.
- Impeccable professional presentation reflecting the high standards of the organisation.
- Flexibility to work weekends and adjust to varying schedules as required by the operational needs of the business.
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Competitive Compensation: A highly competitive negotiable remuneration package tailored to your experience and expertise.
- Career Development: Comprehensive professional induction and ongoing training to fuel your career progression plus potential financial support for education aligned with Minor Hotels business needs (eligibility applies).
- Exclusive Discounts:
- 50% off accommodation at all Minor Hotels brands across Australasia with a 20% discount for friends and family.
- Discounts on international accommodation food and beverage outlets worldwide.
- Savings and cashback at over 400 popular retailers in Australia and New Zealand
- Discounts on entertainment and experiences.
- Discounted furniture purchases to enhance your personal space.
- NIB insurance discounts for added financial security.
- Leave Benefits: Generous paid leave including parental leave and birthday leave.
- Wellbeing and Support:
- Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
- Exclusive benefits at Elysia Wellness Retreat including accommodation dining wellness activities spa treatments and one-on-one wellness consultations.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
