LMS & Learner Support Specialist
LMS & Learner Support Specialist
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Job Description
Overview
At Aleph Alpha we are shaping the future of AI with European values at the core. The heart of our product is developing cutting-edge generative AI solutions with a strong emphasis on sovereignty ethical development and societal benefit. Our generative AI offering empowers businesses governments and individuals to achieve their full potential.
Team
This role is part of the Enablement & Academy team responsible for empowering customers partners internal teams and the research community to succeed with Aleph Alphas technology. As LMS Coordinator you will own the technical operations of our learning platform Aleph Alpha Academy and ensure a scalable seamless and high-quality learning experience across all learner groups.
You will manage our Learning Management System (Docebo) collaborate closely with Learning Designers Program Managers and subject matter experts and play a key role in optimizing how we deliver organize and measure learning.
Your Responsibilities
Own day-to-day operations of our LMS (Docebo) including configuration permissions user management and technical support
Manage platform updates integrations and backend optimization in collaboration with internal stakeholders and Docebo support
Set up and maintain distinct learner groups across customers partners internal employees and the research community
Upload set up organize and maintain e-learning courses videos webinars assessments certifications and other e-learning assets
Provide learner support via our support portal assisting with technical issues and guiding learners through course-related questions
Schedule and organize instructor-led and in-person training sessions including logistics invitations and attendance tracking
Build dashboards and generate reports on course completion engagement and learner progress
Identify opportunities to streamline LMS workflows and improve user experience
Work closely with Learning Designers and Program Managers to support course deployment and platform usage
Create internal documentation and onboarding materials to train content creators and stakeholders on LMS best practices
Your Profile
Hands-on experience managing Docebo LMS including platform configuration user segmentation and content administration
Experience in LMS coordination or administration in a corporate or technical training environment
Proven ability to manage diverse learner groups with tailored access content visibility and user journeys
Highly organized with a strong focus on data accuracy scalable processes and content governance
Comfortable building dashboards and analyzing data to inform learning strategy and report impact
Strong communication and collaboration skills; able to support internal and external stakeholders effectively
Excellent written and verbal communication in English; German is a plus
What you can expect from us
Become part of an AI revolution!
30 days of paid vacation
Access to a variety of fitness & wellness offerings via Wellhub
Substantially subsidized company pension plan for your future security
Subsidized Germany-wide transportation ticket
Budget for additional technical equipment
Regular team events to stay connected
Flexible working hours for better work-life balance and hybrid working model
Virtual Stock Option Plan
Required Experience:
Unclear Seniority
Employment Type
Full-Time
