Collections Specialist II
Collections Specialist II
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Job Description
A WORLD LEADER IN TESTING INSPECTION & CERTIFICATION SERVICES
Bureau Veritas offers dynamic exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals we invite you to apply online today.
Bureau Veritas is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status citizen status sexual orientation genetics status as a protected veteran or any other non-job-related characteristics.
This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit in decisions regarding selection placement promotions training work assignments transfers and other personnel actions.
City: Houston Remote
State: Texas
Job Summary:
Collector II is responsible for collecting payments for Bureau Veritas customer open items including invoices credit notes and unapplied cash entries. This role involves skip-tracing negotiating payment arrangements and using collection tools to document discussions. Collector II aims to minimize past due and bad debt write-offs by adhering to the Collection Department Standard Operating Procedures (SOP) and specific business guidelines.
Essential Duties and Responsibilities:
- Maintain a standard portfolio of 1000 invoices per BV employee depending on the size of the business(es).
- Generate and analyze reports using Excel V-lookups and Pivot Tables to provide business leaders with cash updates on assigned businesses.
- Establish and maintain timely effective friendly and cooperative working relationships with external and internal customers in your assigned portfolio(s) or business(es).
- Update collection notes after each entry in collection tool to ensure full transparency on each open invoice credit or unapplied cash entry:
- Execute timely collection calls emails and statements for assigned portfolios and businesses as per Standard Operating Procedures (SOP).
- Review and respond to business emails and phone calls daily.
- Escalate overdue accounts according to SOP or specific business SOP.
- Assist in developing payment strategies agreements and/or payment plans as needed.
- Provide exceptional customer service while addressing collection issues timely facilitating customer refunds and account adjustments.
- Work closely with Billing and/or Operations teams to resolve client disputes short and/or overpayments.
- Obtain payment remittances and communicate with cash application team to clear and research unapplied cash.
- Guide customers from credit card and check payments to ACH or Wire Transfers and complete the necessary customer paperwork for execution as needed.
- Meet or exceed Monthly KPIs: Total Overdue <25%. 91 Days Overdue <5%.
- Adhere to company policies and regulatory requirements in all collections activities.
- Perform other tasks and duties as assigned and necessary to support the collection department goals and initiatives by deadline(s) assigned
Skills:
- Intermediate Excel: Pivot table V-Lookups filters formatting
- Utilizes top customer service skills with all customers (external and internal)
- Strong analytical skills attention to detail and excellent communication abilities
- Proficiency in using accounting and collections software(s) as assigned
Competencies:
- Ability to create and present cash updates to business leaders
- Follows all departmental SOP including business specific SOP
- Identifies needs for process improvements and creating/enhancing processes
- Coordinate with other staff members as necessary to ensure correct process
- Build strong working relationships with assigned business(es)
Education Certifications and Experience:
- GED High School Diploma and/or Associates
- 3 years collection in business-to-business with successful numbers (meeting/exceeding collection targets lowering DSO lowering past dues)
If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application please contact us at 1- or email us with your request to .
We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!
If you would like additional information regarding Bureau Veritas federal obligations in regards to equal employment opportunity please click the link below:
Unclear Seniority
Employment Type
Full-Time
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