Case Specialist
Case Specialist
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Job Description
Turning Complex Legal Challenges into Clear Paths Forward
Shape your future in the legal industry with a team that values balance as much as winning cases. Trade the grind for a practice where your time and talent both hold equal weight.
Job Description
As a Case Specialist you will guide clients through the pre-litigation process by managing intake maintaining communication organizing case files collecting records and collaborating closely with attorneys. Your role ensures cases are well-prepared accurate and supported with empathy and professionalism from start to demand phase.
Job Overview
Shift: Monday to Friday 09:00 AM - 06:00 PM EST
Salary: 5.000.000 COP
Work setup: Onsite Bogot and Medellin
Your Daily Tasks
Client Intake & Communication
- Conduct welcome calls and intake interviews to gather essential client and case information
- Maintain frequent contact with clients to monitor medical treatment and case updates
- Provide empathetic and professional communication ensuring clients feel supported throughout the legal process
Claim & Case File Management
- Open claims with insurance companies and ensure all required details are properly submitted and documented
- Draft and send Letters of Representation (LORs) to insurers medical providers and opposing counsel
- Record and maintain accurate case information in the firm s Case Management System (CMS)
Records & Evidence Collection
- Request and organize medical records bills police reports video footage and other supporting documentation
- Track PIP logs (Personal Injury Protection) insurance limits and liability status
- Ensure files are complete and ready for demand review by the assigned attorney
Pre-Demand Preparation
- Review medical records and evaluate the completeness of the case to determine readiness for the demand phase
- Prepare case files for transition to the demand team ensuring all necessary documentation is in place
Team Collaboration
- Work closely with attorneys paralegals and other legal staff to support pre-litigation workflows
- Provide updates on claim status liability findings and documentation progress as needed
Requirements
The Qualifications We Seek
- 2 3 years of experience in personal injury case management or legal intake roles
- Bachelor s degree preferred or equivalent combination of education and experience
- Bilingual: Fluent in both English and Spanish (required)
- Proficiency in Microsoft Office Suite legal case management systems and CRM software
- Solid understanding of personal injury legal processes insurance claims and client communication protocols
Plus:
- Excellent communication and writing skills
- High attention to detail and strong organizational capabilities
- Empathy and emotional intelligence in client interactions
- Self-starter with the ability to manage time and responsibilities independently
- Comfortable working in a high-volume fast-paced legal environment
Benefits
Exciting Perks Await!
- 5 days work week
- Weekends off
- Indefinite term type contract
- 20 vacation days in total (5 extra leaves convertible to cash)
- Prepaid medicine
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogot and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit the Client
Our client Your Insurance Attorney is a premier insurance plaintiff firm with a legacy of recovering over $750 million for more than 75000 clients. With a diverse team of over 300 professionals and 45 attorneys across multiple U.S. states they specialize in personal injury property damage medical malpractice and more. Known for their strong advocacy and dedication they provide powerful representation for clients seeking the justice and compensation they deserve.
Your Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities competitive compensation and a supportive work environment that fosters professional growth. With over 1000 clients worldwide and a team of over 10000 talented professionals Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported.
#EmaptaEra
The Qualifications We Seek 2 3 years of experience in personal injury case management or legal intake roles Bachelor s degree preferred, or equivalent combination of education and experience Bilingual: Fluent in both English and Spanish (required) Proficiency in Microsoft Office Suite, legal case management systems, and CRM software Solid understanding of personal injury legal processes, insurance claims, and client communication protocols Plus: Excellent communication and writing skills High attention to detail and strong organizational capabilities Empathy and emotional intelligence in client interactions Self-starter with the ability to manage time and responsibilities independently Comfortable working in a high-volume, fast-paced legal environment
Employment Type
Full Time
